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l Vendor Directory |
VoiceXML Software Platforms - International Directory
IVR systems typically comprise a chassis, circuit cards, an operating system and software, akin to a compiler, which supports and drives the IVR application. Although there are a number of commercial software products that provide this compiler layer, sometimes referred to as a development toolkit, most IVR suppliers use software they have developed themselves. Some are very user friendly whereas some are very cryptic, but whenever a using organisation replaced one IVR platform with another, to the extent the application is to be reused, it must be recoded.
To address this, the VoiceXML Forum has developed VoiceXML, a standard for the coding of IVR applications. VoiceXML is usually associated with the deployment of speech recognition applications, whether within an IVR or for some other application, although VoiceXML can be used for DTMF-only IVR applications. With the advent of VoiceXML, a number of companies have developed VoiceXML software which is able to be deployed by developers of IVR systems as well as by developers of other applications of speech recognition technology.
This directory is of developers of VoiceXML software. In contrast to other Internet sites that purport to be directories of VoiceXML software, this directory does not include any integrators, consultants, conference organisers, magazines, distributors or providers of products related to VoiceXML. Every one of the companies listed has developed the VoiceXML software listed therein - they are not integrators or incorporators of VoiceXML software developed by others. Furthermore, although there are other products that support VoiceXML, this directory is of VoiceXML software products, not of all products that support or otherwise comply with VoiceXML.
Audium
Audium is a wholly-owned subsidiary of Cisco.
150 Lafayette Street, 9th Floor New York, NY 10013 USA
Audium has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.
| Product | Audium Studio |
| Availability | USA and Canada |
Aumtech
710 Turnpike Road East Brunswick, NJ USA
Aumtech has developed a VoiceXML interpreter which the buyer integrates with the hardware, operating system and speech recognition software of their choosing, although the company will supply a turnkey solution if required.
| Product | CGate VoiceXML gateway |
| Availability | North America, Europe and Asia |
BeVocal
BeVocal ceased to develop its BeVocal Café VoiceXML software as a commercial product and was subsequently acquired by Nuance.
Bliss Intelligent Technologies
61 Patel Nagar, Hawa Sarak, Civil Lines, Jaipur 302006, Rajasthan, India
Bliss Intelligent Technologies has developed VoiceXML interpreter and gateway software.
| Products | Hindi VoiceXML Interpreter and Hindi VoiceXML Gateway |
| Availability | India |
| Note | Bliss also develops text to speech software. |
Cambridge Voice Technology
Cambridge Voice Technology, formerly of Reston, Vir, USA which developed the Voice Studio product, is no longer in business.
Channel Access
Channel Access no longer develops the VoiceCaster VoiceXML software product.
Comverse
Comverse no longer develops VoiceXML software.
CreaLog
Frankfurter Ring 211 D-80807 Münich Germany
CreaLog has developed a VoiceXML software platform for network service providers which can be implemented using the Windows operating system and any speech recognition software and hardware.
| Product | CreaVoice Advanced Enterprise and CreaVoice Advanced NetServices |
| Availability | Europe |
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| Note | CreaLog also develops CTI software |
Datamedia
Datamedia's Phonic Telecom Voice Platform no longer includes a VoiceXML capability.
General Magic
General Magic, formerly of Sunnyvale, Calif USA, is no longer in business.
HeyAnita Inc.
HeyAnita, formerly of Los Angeles, Calif, USA, which developed the FreeSpeech Platform, is no longer in business (serves them right for having such a silly company name).
IBM
8051 Congress Ave, Boca Raton, Fla 33487, USA
| Phone | | +1 561 862 3380 |
| Fax | | +1 561 XXX XXXX |
| Internet | | http://www.ibm.com/speech |
| E-mail | | IBM refuses to provide a general email address for its speech technology division. |
IBM has developed a VoiceXML capability for its WebSphere Voice Server IVR system which also comprises IBM's speech recognition and text to speech software.
Idylic
Idylic was acquired by Datamedia and the Phonic Telecom Voice Platform no longer includes a VoiceXML capability.
Invores Systems, Inc.
123 South Street Suite 201 Oyster Bay, NY 11771, USA
Invores develops VoiceXML software platform which it sells in a package that also comprises speech recognition software and text to speech software, primarily targeted Linux or Windows operating systems for telephony-related applications.
| Product | EXpress |
| Availability | Worldwide |
Japan Telecom
Japan Telecom, former developer of the Voizi product, has been reanmed SoftBank Telecom and no longer develops VoiceXML software.
Konan Technology
Konan Technology no longer develops the Voice Park VoiceXML software.
Minde Inc.
Minde, formerly of Salt Lake City, Utah USA, which developed the Mosquito Engine VoiceXML Interpreter, is no longer in business.
Motorola
Motorola no longer develops the VoxGateway VoiceXML software.
Natural Touch
14 rue du bois Guillaume, 91000 Evry, France
Natural Touch develops VoiceXML software which it sells as part of a package of VoiceXML software, hardware, operating system and speech recognition software.
| Product | OPEN VXI 2.0 |
| Availability | Europe |
| Note | Natural Touch also develops speech recognition software. |
NetByTel
The assets of what used to be NetByTel, which previously developed the NetByTel Connected Platform, were acquired by Tuvox.
Nuance Communications
1 Wayside Road, Burlington, Mass 01803 USA
Nuance has developed a VoiceXML software platform compring a package of VoiceXML software, operating system and speech recognition software, with the buyer separately sourcing the hardware.
OptimSys
Domovina 752/8, 77900 Olomouc, Czech Republic
OptimSys has developed VoiceXML software which an IVR company integrates with the hardware and speech recognition software vendor of their choosing using the Windows, Solaris Unix or Linux operating systems.
| Product | OptimTalk VoiceXML Interpreter |
| Availability | Worldwide, from the Czech Republic |
Phonologies
G-46, Dhanraj Mahal, Chhatrapati Shivaji Marg, Mumbai 400 039 India
Phonologies has developed VoiceXML software which an IVR developer or telco integrates with the hardware and speech recognition software vendor of their choosing, and the Linux operating system.
| Product | InterpreXer |
| Availability | Europe, India, USA |
Pipebeach
Pipebeach, formerly of Stockholm Sweden and former developer of the SpeechWeb product, has been acquired by Hewlett Packard.
the Plum Group
131 Varick St., 9th Floor, New York, NY 10013 USA
the Plum Group has developed a VoiceXML interpreter which the buyer integrates with the hardware, operating system and speech recognition software of their choosing, although the group will supply a turnkey solution if required.
| Product | Plum VoiceXML IVR 2.3 |
| Availability | Worldwide |
Prologix Software Solutions Pvt. Ltd.
8th K.M., Faizabad Road, Ismailganj, Lucknow, 226016, India
Prologix has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.
| Product | Prologix VoiceXML Interpreter |
| Availability | India |
| Note | Prologix also develops text to speech software. |
Shoptalk
Shoptalk, formerly of Chicago, Ill USA, and former developer of the Shoptalk product, is no longer in business.
SoftBank Telecom
SoftBank Telecom, former developer of the Voizi product, no longer develops VoiceXML software.
SoftVoice Systems
SoftVoice Systems was renamed Invores Systems.
TuVox, Inc.
19050 Pruneridge Avenue, Cupertino, Calif 95014 USA
| Phone | | +1 408 625 1700 |
| Fax | | +1 408 625 1770 |
| Internet | | http://www.tuvox.com |
| E-mail | | lthompson [at] tuvox.com |
TuVox has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.
| Product | Conversational Voice Response (CVR) |
| Availability | North America, Europe and Australia |
VClarity
17581 Irvine Boulevard, Tustin, Calif 92780 USA
VClarity has developed a VoiceXML software which an IVR company integrates with the hardware, operating system and speech recognition software vendor of their choosing.
| Product | VClarity VXML Gateway |
| Availability | USA, Egypt, Hungary, India and the UK |
Verascape, Inc.
1815 S. Meyers Road, Suite 100 Oakbrook Terrace, Ill 60181 USA
Verascape has developed a VoiceXML-based platform compring a package of VoiceXML software, hardware, operating system and speech recognition software.
| Product | VeraServ |
| Availability | Worldwide |
VERBIO TECHNOLOGIES S.L.
C/ Pau Claris 128 4-1 - 08009 Barcelona Spain
VERBIO TECHNOLOGIES develops VoiceXML software which an IVR company integrates with the hardware, operating system and speech recognition software vendor of their choosing but with which VERBIO can also package the operating system and speech recognition software.
| Product | Verbio VoiceXML |
| Availability | Spain, Argentina, Brazil, Chile, Colombia, Mexico, Portugal and the USA |
| Note | VERBIO TECHNOLOGIES also develops speech recognition software and text to speech software. |
Vicorp, Inc.
Wexham Springs, Framewood Road, Wexham, Buckinghamshire, SL3 6PJ, UK
Vicorp has developed VoiceXML software which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing, although hardware, operating system and/or speech recognition software can also be provided.
| Product | xMP |
| Availability | Europe, Asia Pacific and North America |
Visibridge
623 Braemore Road, Burlington, Ont Canada L7N 3E6
Visibridge has developed a VoiceXML software platform which an IVR developer integrates with the hardware, Windows operating system and and SAPI-compatible speech recognition software vendor of their choosing, although hardware, operating system and/or speech recognition software can also be provided.
| Product | VoiceXML Gateway |
| Availability | Worldwide, via the Internet |
Vocomo Software Corporation
Vocomo Software, formerly of Cupertino, Calif USA and which developed the VocomoVoice product, is no longer in business. Its assets were acquired by Voxeo Corporation.
VoiceGenie
VoiceGenie, former developer of the imaginatively-named VoiceGenie Gateway product, has been absorbed into its parent company, Genesys which is, in turn, a wholly-owned subsidiary of Alcatel. (VoiceGenie is cited in the article IT in Canada: Hiding the Light Under the Bushell)
VoiceObjects AG
Friedrich-Ebert-Strasse D-51429 Bergisch Gladbach, Germany
VoiceObjects has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system, VoiceXML interpreter and speech recognition software vendor of their choosing.
| Product | VoiceObjects Factory |
| Availability | Germany, UK, USA |
Voxeo Corporation
Voxeo no longer develops the VocomoVoice/Voxeo Community VoiceXML software as a commercial product.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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