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VoiceXML Software Platforms - International Directory
IVR systems typically comprise a chassis, circuit cards, an operating system and software, akin to a compiler, which supports and drives the IVR application. Although there are a number of commercial software products that provide this compiler layer, sometimes referred to as a development toolkit, most IVR suppliers use software they have developed themselves. Some are very user friendly whereas some are very cryptic, but whenever a using organisation replaced one IVR platform with another, to the extent the application is to be reused, it must be recoded.

To address this, the VoiceXML Forum has developed VoiceXML, a standard for the coding of IVR applications. VoiceXML is usually associated with the deployment of speech recognition applications, whether within an IVR or for some other application, although VoiceXML can be used for DTMF-only IVR applications. With the advent of VoiceXML, a number of companies have developed VoiceXML software which is able to be deployed by developers of IVR systems as well as by developers of other applications of speech recognition technology.

This directory is of developers of VoiceXML software. In contrast to other Internet sites that purport to be directories of VoiceXML software, this directory does not include any integrators, consultants, conference organisers, magazines, distributors or providers of products related to VoiceXML. Every one of the companies listed has developed the VoiceXML software listed therein - they are not integrators or incorporators of VoiceXML software developed by others. Furthermore, although there are other products that support VoiceXML, this directory is of VoiceXML software products, not of all products that support or otherwise comply with VoiceXML.


Audium
Audium became a wholly-owned subsidiary of Cisco in 2006.
150 Lafayette Street, 9th Floor New York, NY 10013 USA
Phone+1 212 609 4000
Fax +1 212 609 4001
Internet http://www.audiumcorp.com
E-mail bzeng [at] cisco.com

Audium has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.

ProductAudium Studio
AvailabilityUSA and Canada


Aumtech
710 Turnpike Road East Brunswick, NJ USA
Phone+1 732 254 6539
Internet http://www.aumtechinc.com
E-mail sales [at] aumtechinc.com

Aumtech has developed a VoiceXML interpreter which the buyer integrates with the hardware, operating system and speech recognition software of their choosing, although the company will supply a turnkey solution if required.

ProductCGate VoiceXML gateway
AvailabilityNorth America, Europe and Asia


BeVocal
BeVocal ceased to develop its BeVocal Café VoiceXML software as a commercial product and was acquired by Nuance subsequently in 2007.


Bliss Intelligent Technologies
61 Patel Nagar, Hawa Sarak, Civil Lines, Jaipur 302006, Rajasthan, India
Phone+91 141 5545475
Internet http://www.blissit.org
E-mail info [at] blissit.org

Bliss Intelligent Technologies has developed VoiceXML interpreter and gateway software.

ProductsHindi VoiceXML Interpreter and Hindi VoiceXML Gateway
AvailabilityIndia
NoteBliss also develops text to speech software.


Cambridge Voice Technology
Cambridge Voice Technology, formerly of Reston, Vir, USA which developed the Voice Studio product, is no longer in business.


Channel Access
Channel Access no longer develops the VoiceCaster VoiceXML software product.


Comverse
Comverse no longer develops VoiceXML software.


CreaLog
Frankfurter Ring 211 D-80807 Münich Germany
Phone+49 89 324 6560
Fax +49 89 324 65699
Internet http://www.crealog.com
E-mail info [at] creavoice.com

CreaLog has developed a VoiceXML software platform for network service providers which can be implemented using the Windows operating system and any speech recognition software and hardware.

ProductCreaVoice Advanced Enterprise and CreaVoice Advanced NetServices
AvailabilityEurope
NoteCreaLog also develops CTI software


Datamedia
Datamedia's Phonic Telecom Voice Platform no longer includes a VoiceXML capability.


Envox
Envox no longer develops its Envox VoiceXML Studio product.


General Magic
General Magic, formerly of Sunnyvale, Calif USA, is no longer in business.


HeyAnita Inc.
HeyAnita, formerly of Los Angeles, Calif, USA, which developed the FreeSpeech Platform, is no longer in business (serves them right for having such a silly company name).


Holly Connects
Level 11, 301 George Street, Sydney NSW, Australia
Phone+61 2 8207 8207
Fax +61 2 9291 9177
Internet http://www.holly-connects.com
E-mail sales [at] holly-connects.com

Holly Connects has developed a VoiceXML software platform which runs on Linux or Unix operating systems and which Holly licences in a package with speech recognition and text to speech software which it resells, primarily targeted at carriers, service providers and large enterprises.

ProductHolly Voice Platform
AvailabilityAustralia, Canada, UK, USA


Idylic
Idylic was acquired by Datamedia and the Phonic Telecom Voice Platform no longer includes a VoiceXML capability.


Invores Systems, Inc.
123 South Street Suite 202 Oyster Bay, NY 11771, USA
Phone+1 888 817 1860
Fax +1 516 628 2172
Internet http://www.invores.com
E-mail info [at] invores.com

Invores develops VoiceXML software platform which it sells in a package that also comprises speech recognition software and text to speech software, primarily targeted Linux or Windows operating systems for telephony-related applications.

ProductEXpress
AvailabilityWorldwide


Japan Telecom
Japan Telecom, former developer of the Voizi product, has been renamed SoftBank Telecom and no longer develops VoiceXML software.


Konan Technology
Konan Technology no longer develops the Voice Park VoiceXML software.


Microsoft
1 Microsoft Way, Redmond, Wash 98052, USA
Phone+1 425 882 8080
Fax +1 425 936 7329
Internet http://www.microsoft.com/speech
E-mail listen [at] microsoft.com

Microsoft develops VoiceXML software which it sells as part of a package of VoiceXML software, operating system and speech recognition software.

AvailabilityCanada, Germany, the UK and the USA
NoteMicrosoft also develops speech recognition and Text to speech software.


Minde Inc.
Minde, formerly of Salt Lake City, Utah USA, which developed the Mosquito Engine VoiceXML Interpreter, is no longer in business.


Motorola
Motorola no longer develops the VoxGateway VoiceXML software.


Natural Touch
14 rue du bois Guillaume, 91000 Evry, France
Phone+33 1 60 79 80 23
Internet http://www.naturaltouch.fr (French only)
E-mail sevim.essiz [at] naturaltouch.fr

Natural Touch develops VoiceXML software which it sells as part of a package of VoiceXML software, hardware, operating system and speech recognition software.

ProductOPEN VXI 2.0
AvailabilityEurope
NoteNatural Touch also develops speech recognition software.


NetByTel
The assets of what used to be NetByTel, which previously developed the NetByTel Connected Platform, were acquired by Tuvox in 2005 which was renamed West Interactive in 2010.


Nuance Communications
1 Wayside Road, Burlington, Mass 01803 USA
Phone+1 781 565 5000
Fax +1 781 565 5001
Internet http://www.nuance.com
E-mail info [at] nuance.com

Nuance has developed a VoiceXML software platform comprising a package of VoiceXML software, operating system and speech recognition software, with the buyer separately sourcing the hardware.

ProductVoice Web Server
AvailabilityUSA, Australia, Brazil, Canada, China, Northern Europe, Southern Europe, Japan, Singapore and the UK
NoteNuance also develops speech recognition, text to speech and voice authentication software.


OptimSys
Domovina 752/8, 77900 Olomouc, Czech Republic
Phone+420 541 143 065
Fax +420 541 143 066
Internet http://www.optimsys.cz
E-mail info [at] optimsys.cz

OptimSys has developed VoiceXML software which an IVR company integrates with the hardware and speech recognition software vendor of their choosing using the Windows, Solaris Unix or Linux operating systems.

ProductOptimTalk VoiceXML Interpreter
AvailabilityWorldwide, from the Czech Republic


Phonologies
West Wing Marrideep, 1st Floor, M.C.H. No. 12-5-4, Lallaguda, Secunderabad 500 017, India
Phone+91 22 204 0626
Fax +91 22 202 9728
Internet http://www.phonologies.com
E-mail mail [at] phonologies.com

Phonologies has developed VoiceXML software which an IVR developer or telco integrates with the hardware and speech recognition software vendor of their choosing, and the Linux operating system.

ProductInterpreXer
AvailabilityEurope, India, USA


Pipebeach
Pipebeach, formerly of Stockholm Sweden and former developer of the SpeechWeb product, was acquired by Hewlett Packard in 2003.


the Plum Group
131 Varick St., 9th Floor, New York, NY 10013 USA
Phone+1 212 941 5015
Fax +1 646 349 5972
Internet http://www.plumvoice.com
E-mail info [at] plumgroup.com

the Plum Group has developed a VoiceXML interpreter which the buyer integrates with the hardware, operating system and speech recognition software of their choosing, although the group will supply a turnkey solution if required.

ProductPlum VoiceXML IVR 2.3
AvailabilityWorldwide


Prologix Software Solutions Pvt. Ltd.
8th K.M., Faizabad Road, Ismailganj, Lucknow, 226016, India
Phone+91 522 309 7514
Fax +91 522 272 1381
Internet http://www.prologixsoft.com
E-mail contact [at] prologixsoft.com

Prologix has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.

ProductPrologix VoiceXML Interpreter
AvailabilityIndia
NotePrologix also develops text to speech software.


Shoptalk
Shoptalk, formerly of Chicago, Ill USA, and former developer of the Shoptalk product, is no longer in business.


SoftBank Telecom
SoftBank Telecom, former developer of the Voizi product, no longer develops VoiceXML software.


SoftVoice Systems
SoftVoice Systems was renamed Invores Systems.


Telera
Telera, former developer of the DeVXchange AppBuilder product, was acquired by
Genesys in 2002. Genesys, in turn, is a wholly-owned subsidiary of Alcatel-Lucent.


TuVox, Inc.
TuVox was renamed West Interactive in 2010.


VClarity
17581 Irvine Boulevard, Tustin, Calif 92780 USA
Phone+1 714 333 9465
Internet http://www.vclarity.com
E-mail support [at] vclarity.com

VClarity has developed a VoiceXML software which an IVR company integrates with the hardware, operating system and speech recognition software vendor of their choosing.

ProductVClarity VXML Gateway
AvailabilityUSA, Egypt, Hungary, India and the UK


Verascape, Inc.
1815 S. Meyers Road, Suite 100 Oakbrook Terrace, Ill 60181 USA
Phone+1 847 919 0873
Fax +1 630 889 0791
Internet http://www.verascape.com
E-mail info [at] verascape.com

Verascape has developed a VoiceXML-based platform comprising a package of VoiceXML software, hardware, operating system and speech recognition software.

ProductVeraServ
AvailabilityWorldwide


VERBIO TECHNOLOGIES S.L.
C/ Pau Claris 128 4-1 - 08009 Barcelona Spain
Phone+34 934 097 120
Fax +34 934 097 130
Internet http://www.verbio.com
E-mail info [at] verbio.com

VERBIO TECHNOLOGIES develops VoiceXML software which an IVR company integrates with the hardware, operating system and speech recognition software vendor of their choosing but with which VERBIO can also package the operating system and speech recognition software.

ProductVerbio VoiceXML
AvailabilitySpain, Argentina, Brazil, Chile, Colombia, Mexico, Portugal and the USA
NoteVERBIO TECHNOLOGIES also develops speech recognition software and text to speech software.


Vicorp, Inc.
Wexham Springs, Framewood Road, Wexham, Buckinghamshire, SL3 6PJ, UK
Phone+44 1753 660 500
Fax +44 1753 660 501
Internet http://www.vicorp.com
E-mail sales [at] vicorp.com

Vicorp has developed VoiceXML software which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing, although hardware, operating system and/or speech recognition software can also be provided.

ProductxMP
AvailabilityEurope, Asia Pacific and North America


Visibridge
623 Braemore Road, Burlington, Ont Canada L7N 3E6
Phone+1 905 634 3079
Internet http://www.visibridge.com
E-mail info [at] visibridge.com

Visibridge has developed a VoiceXML software platform which an IVR developer integrates with the hardware, Windows operating system and SAPI-compatible speech recognition software vendor of their choosing, although hardware, operating system and/or speech recognition software can also be provided.

ProductVoiceXML Gateway
AvailabilityWorldwide, via the Internet


Vocomo Software Corporation
Vocomo Software, formerly of Cupertino, Calif USA and which developed the VocomoVoice product, is no longer in business. Its assets were acquired by Voxeo Corporation in 2005.


VoiceGenie
VoiceGenie, former developer of the imaginatively-named VoiceGenie Gateway product, was acquired by
Genesys in 2006. Genesys is a wholly-owned subsidiary of Alcatel-Lucent. (VoiceGenie is cited in the article IT in Canada: Hiding the Light Under the Bushell)


VoiceObjects Inc.

VoiceObjects is a subsidiary of
Voxeo.
1875 South Grant Street, Suite 720, San Mateo Calif 94402, USA
Phone+1 650 288 0299
Fax +1 650 525 9414
Internet http://www.voiceobjects.com
E-mail info [at] voiceobjects.com

VoiceObjects has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system, VoiceXML interpreter and speech recognition software vendor of their choosing.

ProductVoiceObjects Factory
AvailabilityGermany, UK, USA


Voxpilot Ltd.
6 Trinity Street, Dublin 2, Ireland
Phone+353 1 209 1919
Fax +353 1 209 1920
Internet http://www.voxpilot.com
E-mail info [at] voxpilot.com

Voxpilot has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system, VoiceXML interpreter and speech recognition software vendor of their choosing.

ProductVoxpilot Open Media Platform
AvailabilityAfrica, Asia, Europe and the USA


Voxeo Corporation
189 S. Orange Avenue #2050, Orlando, Fla 32806 USA
Phone+1 407 418 1800
Internet http://www.voxeo.com
E-mail info [at] voxeo.com

Voxeo has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system, VoiceXML interpreter and speech recognition software vendor of their choosing.

ProductProphecy Voice Platform
AvailabilityWorldwide, via the Internet


West Interactive
11650 Miracle Hills Dr. Omaha, Neb 68154 USA
Phone+1 800 841 9000
Internet http://www.westinteractive.com
E-mail info [at] westinteractive.com

West Interactive has developed a VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.

ProductConversational Voice Response (CVR)
AvailabilityNorth America, Europe and Australia


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion
click here. Finally, note that Occidental Communications does not sell these or any other products.



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