l product directory


Speech Technology
Four speech technologies are included on this page: speech recognition, text to speech, voice authentication and VoiceXML software.

This directory is of developers of these four speech technologies. In contrast to other Internet sites that purport to be directories of speech recognition software, text to speech software, etc., this directory does not include any integrators, consultants, conference organisers, magazines, distributors or providers of products related to these speech technologies. Every one of the companies listed has developed the speech technology product listed, or distribute it - they are not integrators or incorporators of speech recognition software developed by others. IVR providers that incorporate one or more of these speech technologies are listed in the IVR directory, and even if they do lots and lots and lots of work with speech recognition and eschew any reference to IVR, that is where such providers belong and where they'll be found.


Speech Recognition (SR)
Although it has other applications, speech recognition potentially provides a far more powerful interface to an IVR application than the telephone keypad. But it comes at a significant cost. The primary market model involves developers of speech recognition software selling it to the developers of IVR systems who incorporate it, as well as text-to-speech software, into their products.


Consulting Projects Involving Speech Recognition

Occidental Communications has undertaken assignments advising clients on the potential for the use of speech technologies. A number of such projects have, following analyses of clients' call types, involve the design of a complete IVR application using speech recognition and subsequent procurement of the solution. For more details, see the Call Centre Consulting page.


Product Directory


Connected Word Recognition v2 from Aculab Australia
SR software for its telephony circuit cards which it sells for use in IVR systems



DirectTalk Speech Recognition from IBM
IBM’s speech recognition software is implemented both in its ViaVoice dictation products and its WebSphere Voice Response IVR systems


Kaz Group Ltd.
The Kaz Group, formerly of Sydney, NSW, Australia, was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product it had acquired has been discontinued.


MacSpeech
MacSpeech, formerly of Bedford, NH USA, was acquired by Nuance in 2010.



Nuance V8.5 from Nuance Communications

OpenSpeech Recogniser from Nuance
SR software for IVR systems

Naturally Speaking from Nuance, distributed in Australia by Voice Perfect Systems
Dictation software

ListenDo! and MacSpeech Dictate from Nuance, distributed by MacSense
SR software for dictation and command and control capabilities for PCs using the Apple operating system.


Pyxis
Pyxis, formerly of Melbourne, Vic, Australia, is no longer in business, and its intellectual property was acquired by the Kaz Group. The Kaz Group was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product has been discontinued.


SaySo
SaySo, formerly of North Sydney, NSW, Australia, is no longer in business. Its intellectual property was acquired by Pyxis which is also no longer in business, and its intellectual property was acquired by the Kaz Group. The Kaz Group was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product has been discontinued.


ScanSoft
In 2005, ScanSoft acquired Nuance, and subsequently renamed itself, Nuance Communications.


Syrinx
Syrinx, formerly of North Sydney, NSW, Australia, was renamed SaySo which is no longer in business. Its intellectual property was acquired by Pyxis which is also no longer in business, and its intellectual property was acquired by the Kaz Group. The Kaz Group was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product has been discontinued.


International SR Directory
This site also contains an International Directory of developers of speech recognition technology.


Text-to-Speech (TTS)
All IVR system play audio prompts and responses to callers, and they do this using one or both of two methods. One is to record what is to be said using a human voice and the other is to use a text-to-speech engine. There are number of companies around the world that have developed text-to-speech software, some of which have representation in the Australian market.


Product Directory


Text-To-Speech v2 from Aculab Australia
Text-to-speech software with a British accent for its telephony circuit cards which Aculab sells for use in IVR systems.



FAAST TTS 5.2 from Fonix, distributed in Australia by Stratum Communications
Text-to-speech software with an American or British accent designed for implementation in IVR systems.



IBM WebSphere Voice Server from IBM
Text-to-speech software with a British or an American accent designed for implementation in telephony-based systems.



Nuance Realspeak from Nuance Communications
Text-to-speech software with an Australian accent designed for implementation in IVR systems.


International TTS Directory
This site also contains an International Directory
of developers of text-to-speech technology.


Voice Authentication (VA)
Voice authentication is an emerging technology able to be deployed in a number of applications, including identifying callers to a call centre. There are number of companies around the world that have developed voice authentication software, some of which have representation in the Australian market.


Product Directory

Kaz Group Ltd.
The Kaz Group, formerly of Sydney, NSW, Australia, was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product it had acquired has been discontinued.



AUTHENTICATOR and IDENTIFIER from Auraya Solutions
Voice authentication software.



Nuance Verifier from Nuance Communications

SpeechSecure from Nuance Communications
Voice authentication software for telephony applications.


Pyxis
Pyxis, formerly of Melbourne, Vic, Australia, is no longer in business, and its intellectual property was acquired by the Kaz Group. The Kaz Group was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product has been discontinued.



RSA Adaptive Authentication for Phone from RSA Security
Voice authentication software for IVR systems and other call centre applications.


SaySo
SaySo, formerly of North Sydney, NSW, Australia, is no longer in business. Its intellectual property was acquired by Pyxis which is also no longer in business, and its intellectual property was acquired by the Kaz Group. The Kaz Group was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product has been discontinued.


Syrinx
Syrinx, formerly of North Sydney, NSW, Australia, was renamed SaySo which is no longer in business. Its intellectual property was acquired by Pyxis which is also no longer in business, and its intellectual property was acquired by the Kaz Group. The Kaz Group was acquired by Telstra in 2004 and onsold to Fujitsu in 2009. Along the way, the Speech(fx) product has been discontinued.


International VA Directory
This site also contains an International Directory of developers of voice authentication technology.


VoiceXML Software
VoiceXML is a standard for the coding of IVR applications. Although usually associated with the deployment of speech recognition applications, VoiceXML can also be used for DTMF-only IVR applications. With its advent, a number of companies have developed VoiceXML software which is able to be deployed by developers of IVR systems as well as by developers of other applications of speech recognition technology. Some of these companies have representation in the Australian market.


Product Directory


Holly Voice Platform (HVP) from Holly Connects
VoiceXML software platform which runs on Linux or Unix operating systems and which Holly licences in a package with speech recognition and text to speech software which it resells, primarily targeted at carriers, service providers and large enterprises.


TuVox, Inc.
TuVox was renamed West Interactive in 2010.



VoiceXML Gateway from Visibridge, distributed in Australia by CallSys
VoiceXML software platform which an IVR developer integrates with the hardware, Windows operating system and SAPI-compatible speech recognition software vendor of their choosing, although hardware, operating system and/or speech recognition software can also be provided.



Conversational Voice Response (CVR) from West Interactive, distributed in Australia by UCMS
VoiceXML software which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.


International VoiceXML Directory
This site also contains an International Directory of developers of VoiceXML software.


Miscellaneous Speech Technologies
Developers of technologies peripheral to speech technologies.


Product Directory


Appen
Appen develops dictionaries for TTS software.


International Miscellaneous Speech Technology Directory
This site also contains an International Directory
of developers of miscellaneous speech technology.


Articles and Papers on Speech Technology

Speech Recognition Overview e-Access February, 2001

Speech Recognition - Developing the User Interface presented to the IBC Conference Voice 2001 August 2001

Speech Recognition vs DTMF eAccess November 2001

Speech Recognition Xephon [UK] November 2001

Raising the Bar of User Interface Design presented to the IBC Conference Voice 2002 March 2002

Speech Recognition: Separating the Application from the Machine Infinity Quarterly, June 2002


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Many of the vendors listed herein also have other products. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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