Predictive Diallers, Occidental Communications

Predictive Diallers
A predictive dialler, whether a dedicated system or a capability of a CTI system or ACD, is used to make a large volume of call attempts and connect only answered calls to agents. In addition to predictive diallers which can themselves be deployed in a number of different configrurations, a number of call centre CTI products, LAN-based telephone systems and PC-based telephone systems as well as a few other products offer predictive dialling as an optional integral capability.

Consulting Projects Involving Predictive Diallers
Occidental Communications has undertaken projects involving the acquisition of a predictive dialling capability for some clients, and has reviewed and made recommendations concerning the use of diallers for others. For more details, see the Call Centre Consulting page.

CTI Reports
Occidental Communications has recently published a report on CTI in Australia and New Zealand covering outbound dialling, all aspects of the use of this technology, CTI protocols, case studies etc. For more details, see the CTI Report page.

Datamonitor has published Computer Telephony Integration: from the Internet to the Desktop, in Asia. The report analyses outbound call management and the future of predictive diallers as a product category. The vendor directory includes local contact details, languages in which documentation is provided, CTI protocols each product supports and switches in the Asian market that have been interfaced with each dialler.

Bloor Research has published Computer Telephony Integration: from the Internet to the Desktop, in Europe. The report analyses outbound call management and the future of predictive diallers as a product category. The vendor directory includes local contact details, languages in which documentation is provided, CTI protocols each product supports and switches in the European market that have been interfaced with each dialler.

Oxygon Verlag GmbH has published Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German. The report analyses outbound call management and the future of predictive diallers as a product category. The vendor directory includes local contact details, languages in which documentation is provided, CTI protocols each product supports and switches in the German-speaking European market that have been interfaced with each dialler.

Bloor Research has published Computer Telephony Integration: from the Internet to the Desktop, in North America. The report analyses outbound call management and the future of predictive diallers as a product category. The vendor directory includes local contact details, CTI protocols each product supports and switches in the North American market that have been interfaced with each dialler.

International Directory - Predictive Diallers

Accelerator from Access Corporation
Predictive dialler

Amcat 2000 from Amcat
The Amcat 2000 has been transformed into a PC-based telephone system.

NEXAS from Argent Technologies
Predictive dialler with optional IVR and call blending.

Unison from Aspect Software, formerly named Concerto Software
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Conversations from Aspect Software, formerly named Concerto Software
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI (by incorporating Envox's Envox CT Connect) to instruct the PABX to connect them to agents.

Predictive Dialing System from Avaya
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Avhan Predictive Dialler from Avhan
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

ETS-1500 PRO from Blue Line Communications
Blue Line Communications, formerly of Anaheim, Calif USA, is no longer in business.

Object Telephony Server (OTS) from Buffalo International
Buffalo International was renamed Calltrol.

Object Telephony Server (OTS) from Calltrol
Predictive dialler

CPD from Cardolan
Cardolan, formerly of NackaStrand Sweden, is no longer in business.

DirectQuest from Castel
A predictive dialler that also offers, by incorporating Envox's CT Connect, optional inbound CTI functions, IVR and limited audio call recording.

Realise Predictive Dialler from Collaboration Technologies
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

predictive dialler from COMPASS TeleServices
COMPASS TeleServices, formerly of Woodbury, NJ USA, was subsequently acquired by the NCO GROUP INC, which is no longer in business.

Conversations and Unison from Concerto Software
Concerto Software has been renamed Aspect Software.

Surveyor from CyberVoice
CyberVoice, formerly of Dallas, Tex USA, is no longer in business.

Marcador from Datavoice
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents and that can also be deployed in a software-only configuration designed specifically to work with the Dharma 1000 ACD.

Conversations from divine
divine, formerly of Lisle, Ill USA, acquired Davox then renaming itself Concerto Software.

DSTP from Drextec
Drextec, formerly of Marlton NJ USA, is no longer in business.

Centenium XL and CPS from EIS International
EIS International has been renamed SER Solutions.

CallGen TP from Electronic Technical Services
Electronic Technical Services, formerly of Belton, MO USA, is no longer in business.

Melita from eShare Technologies
eShare Technologies, formerly of Norcross, Geo USA, was renamed divine before acquiring Davox then renaming itself Concerto Software. Melita was renamed Conversations.

Predictive Dialler from FredTelecom
A predictive dialler with its that uses CTI to instruct the PABX to connect calls to agents.

X-Site Operator from Hello Direct
Product discontinued

predictive dialler from the Impact Telemarketing Group
the Impact Telemarketing Group, formerly of Woodbury, NJ USA, was renamed COMPASS TeleServices and subsequently acquired by the NCO GROUP INC, which is no longer in business.

Odyssey Predictive Dialer from Info-Tel Solutions
Predictive dialler with optional IVR, call blending and audio call recording.

CT Center Predictive Dialer from Information Access Technology
Predictive dialler with optional call blending and audio call recording.

Quantum Predictive Dialer from International Recovery Associates
Product discontinued

Interdial from Intervoice
Product discontinued

X-Site Operator from Intraco
Intraco, formerly of Delray Beach, Fla USA, was acquired by Hello Direct and the product was subsequently discontinued.

The Contactor from IT Research Inc.
IT Research, formerly of Minneapolis, Minn USA, is no longer in business.

TNT Call Center System from Know IT!
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits with optional IVR, call blending and audio call recording.

Logos GLASInfo from Logos Computer Telephony
Logos Computer Telephony, formerly of Banja Luka, Republic of Srpska, Bosnia i Hercegovina, is no longer in business.

Realise Predictive Dialler from Magnetic North
Magnetic North was renamed Collaboration Technologies.

CPD from Manray AB
Manray, formerly of NackaStrand Sweden (and not to be confused with the late photographer), is no longer in business.

MarkeTel MKII Predictive Dialer from MarkeTel
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI (by incorporating Envox's Envox CT Connect) to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Melita from Melita
Melita, the company, formerly of Norcross, Geo USA, was renamed eShare Technologies, then divine before acquiring Davox then renaming itself Concerto Software. Melita, the product, was renamed Conversations.

Mosaix Predictive Dialing System from Mosaix
Intraco, formerly of Redmond, Wash USA, was acquired by Avaya and the product renamed Predictive Dialing System.

Mark VIII from Multi-Channel Systems
A predictive dialler.

predictive dialler from the NCO GROUP INC
the NCO GROUP INC, formerly of Woodbury, NJ USA, is no longer in business.

ATOMS from Noble Systems
A predictive dialler/PC-based telephone system that also offers inbound CTI functions and IVR, and optional audio call recording, text chat, routing of e-mails to agents and off-switch ACD.

VersaCom from Omega Systems
Omega Systems, formerly of Rancho Cordova, Calif USA, is no longer in business.

CT-Vision from Ontario Systems Corporation
Product discontinued

OnviNet Dialer from OnviSource
A predictive dialler.

X-Site Operator from PAGE TeleComputing Inc.
PAGE TeleComputing Inc., formerly of Delray Beach, Fla USA, was acquired by Intraco was subsequently acquired by Hello Direct and the product was subsequently discontinued.

Paragon from Parsec Technologies
Predictive dialler with inbound call management, IVR and audio call recording capability.

Predictive Plus from Phone Systems
Phone Systems, formerly of Annandale, Vir, USA, is no longer in business.

PA Plus from Predict Ability Plus
PA Plus has been converted into a CTI software product.

PowerCall from PowerConnex
A predictive dialler with its own trunks and which uses a CTI interface to instruct the PABX to connect them to agents.

CPS (Call Processing System) (formerly named Centenium XL) from SER Solutions
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits to the PABX and uses CTI to instruct the PABX to connect them to agents.

XChange Telephony System from the Smallwonder! Softworks Inc.
Smallwonder! Softworks was acquired by eShare which subsequently renamed itself divine then acquired, and renamed itself, Concerto. The XChange Telephony System product was discontinued.

PDS 200 from Softex
Softex, formerly of Utica, NY USA, is no longer in business.

Campaign Manager from Softgen International
Softgen International, formerly of Dallas, Tex, USA, is no longer in business.

StrataDial VC2 from Stratasoft
A predictive dialler that also offers optional inbound CTI functions and IVR.

ASD-Predictive from Strategic Communication Systems
ASD-Predictive has been converted into a PC-based telephone system and renamed ASD Softswitch.

SunDial Windows Predictive Dialer from SunDial Technologies
A predictive dialler.

Softdial Plugin from Sytel
A software-only predictive dialler with no trunks or extensions, that uses CTI to instruct the PABX to initiate calls and to instruct the PABX to connect them to agents.

Call Progress Detector from Talking Technologies 2000
Talking Technologies 2000, formerly of Hamilton, New Zealand, is no longer in business.

Liberation 6000 from TeleDirect International
Liberation 6000 has been converted into a CTI software product.

Java Dialer from Telegenisys
Product discontinued

Performer System 3000 from TeleSystems Europe bv
Product discontinued

TKMcall from TKM Communications
TKM Communications, formerly of Markham, Ont, Canada, was acquired by Avaya and the product was subsequently discontinued. (TKM is cited in the article IT in Canada: Hiding the Light Under the Bushell)

Pronto from Voxco
A predictive dialler that also offers optional IVR for inbound calls.

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.

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