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PC-based Telephone Systems
There are five types of telephone systems used in enterprise communications: PABXs and ACDs, centrex services, LAN-based telephone systems, PC-based telephone systems and key systems. This page lists the PC-based telephone systems developed around the world, independent of who distributes them. For PABXs and ACDs and LAN-based telephone systems, go to the respective pages.
Although the terms UnPABX and UnPBX are often applied to both PC-based telephone systems and LAN-based telephone systems, these are architecturally totally different. PC-based telephone systems, sometimes also referred to a PCXs and communications servers, are architecturally comparable to PABXs the difference being that they use a commercially available server for the chassis and circuit cards designed for them. As with LAN-based telephone systems, PC-based telephone systems typically use a telephony window to provide the functional user interface, and many offer a number of integral capabilities. That being said, the configuration of a PC-based telephone system supporting and equipped with only IP extensions can closely approximate that of a LAN-based telephone system.
Consulting Projects Involving Telephone Systems
Occidental Communications has undertaken numerous consulting engagements involving telephone systems, with and without ACD functionality. Projects have included user requirements analysis, system specification and acquisition via requests for tender, network design analysis, networking dissimilar PABXs, traffic analysis, numbering plan preparation, service audits, analyses of communications management and advising on the future of telephone systems. For more details, see the Call Centre Consulting page.
ANZ Product Directory
Australia and New Zealand Directory - Telephone Systems including local contact details and local distributors.
International Directory - PC-based Telephone Systems
Connections! from Advanced Bureau Communications
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability with screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
TeLANiPhone from Advanced Voice Systems
Product discontinued
CentraVoice from Advent Telecom Development
Advent Telecom Development, formerly of Wesley Chapel, Fla USA, is no longer in business.
eCIS Multimedia Interaction Suite from Network Alchemy
In 1998, Network Alchemy, formerly of Watford, Herts, UK, was acquired by SDX Business Systems which was, in turn, acquired later that year by Lucent Technologies which spawned Avaya in 2000. The eCIS Multimedia Interaction Suite, in combination with the Multimedia Interaction Suite from what used to be SoundLogic CTI, were transformed into the LAN-based telephone system ECLIPS which was subsequently renamed Avaya IP Office.
NTX from Alexis
Product discontinued
Tascom Evolution from Alston
PC-based telephone system with ACD, IVR and voice mail with unified messaging
AltiServ from Altigen
PC-based telephone system with ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, audio call recording capability with screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
Amcat Contact Center Suite from Amcat
Amcat was acquired by Noble Systems in 2007 and the product renamed the Contact Center Suite.
Central Local Node from ArbiNet
Product discontinued
TeleVantage from Artisoft
In 2004, Artisoft acquired Vertical Networks and renamed itself Vertical Communications.
Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro) from Aspect Software, formerly named Concerto Software
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
Avhan VOIP Contact Center from Avhan
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using callbacks
OpenVoice from bConvergent
bConvergent, formerly of Rockville, Mld USA, is no longer in business.
Caprisma Telecom Server from Caprisma Interactive AB
Caprisma Interactive, formerly of Stockholm, Sweden, is no longer in business.
PC-based telephone system from Cardnetic
Product discontinued
N-CCPRO and B-CCPRO from CellIT
CellIT, formerly of Miami, Fla USA, was acquired by Davox in 2002 which renamed itself Concerto and transformed these products into Aspect Unified IP.
Enterprise iPBX from Centile
Product transformed into an exchange platform supporting centrex services
Contact Centre CT Server from Chelston Call Systems Ltd
Chelston, formerly of Chorleywood, Hertfordshire, UK, is no longer in business
ice³ from Computer Talk Technology
PC-based telephone system with ACD, integral IVR, enterprise CTI, predictive dialling, audio call recording, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
CallSys from Comcept (Pvt) Ltd.
Product discontinued
CTS Telecom Server from Computer & Telephony Systems AB (CTS)
CTS, formerly of Stockholm, Sweden, is no longer in business.
Teleplex from Nippon CompuTools
PC-based telephone system with integral ACD, IVR, voice mail, personal and enterprise CTI facilities, audio call recording capability, predictive dialling, collaborative and browsing using both voice through the Internet and callbacks
NTX from COM2001
COM2001 was renamed Alexis which subsequently discontinued the product.
SMAS from Comuniq
Product discontinued
EnsemblePro from Concerto Software
Concerto Software has been renamed Aspect Software and EnsemblePro has been renamed Aspect Unified IP.
PC-based telephone system from Cosmobridge
Product discontinued
Xpresso from CTware International
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, progressive dialling, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
CygNet from Cygnus Technology
Cygnus Technology, formerly of Fredericton NB, Canada, is no longer in business.
com-Relator from DataCall Solutions
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling and audio call recording capability
xSELLerator 6.0 from Data-Tel Info Solutions
PC-based telephone system with integral limited ACD, IVR, voice mail, enterprise CTI facilities, predictive dialling, audio call recording capability and routing of e-mails to agents
Dial-office from Dialexia Communications
PC-based telephone system with integral auto attendant, voice mail with unified messaging and audio call recording
TTM MaxTel from !Effective
Product discontinued
Eskata Contact Center from Eskata Systems
Eskata Systems, formerly of Stockholm, NC USA, is no longer in business.
Telecom 2000 from e-Net
e-Net, formerly of Germantown, Mld USA, is no longer in business.
evoice2000 CT Application Server from e-Voice Communications
e-Voice Communications, formerly of Mountain View, Calif USA, is no longer in business.
FITPABX from Fredrickson International Telecoms Limited
Fredrickson International Telecoms was renamed FredTelecom and the FITPABX was transformed into a predictive dialler. However, FredTelecom, formerly of Weybridge, Surrey, UK, is no longer in business.
Web-Based Call Center from GTS Gallery Telecom Solutions Ltd.
GTS, formerly of Raanana, Israel, is no longer in business.
LiveCare All in One from Icona
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling and help desk capability
ActivaBOX from ICR
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using callbacks and routing of e-mails to agents
Phones Enterprise (formerly PhoneSwitch) from IFM Infomaster
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
IPBoX from Infinity
Product discontinued
CIC from Interactive Intelligence
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, integral desktop, personal CTI facilities, audio call recording capability, predictive dialler, web chat, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
IntelliPhone from IntelliBase Corporation
IntelliBase has been renamed IP5 and IntelliPhone was renamed IP5-CCX. IP5 has subsequently discontinued the product. (IntelliBase is cited in the article IT in Canada: Hiding the Light Under the Bushell)
Sybil from Intrinsic Solutions
Intrinsic Solutions, formerly of Hampton Falls, NH USA, is no longer in business.
Telephony Service Provider (TSP) from InVADE International
PC-based telephone system with integral ACD, IVR, voice mail, personal and enterprise CTI facilities, predictive dialling, audio call recording capability with screen capture and routing of e-mails to agents
IP5-CCX from IP5
Product discontinued. (IP5 is cited in the article IT in Canada: Hiding the Light Under the Bushell)
PhoNext from ITS Telecom Integrated Telecommunications Systems
Product discontinued
TNT Call Center System from Know IT!
PC-based telephone system with integral ACD, IVR, personal CTI facilities, audio call recording capability and predictive dialler
MultiSwitch from L-3 Communications ASA (formerly Advanced System Architectures)
PC-based telephone system with ACD, voice mail, IVR, personal CTI facilities and audio call recording capability
CallPlus from Macfarlane Telesystems
PC-based telephone system with integral ACD, IVR, voice mail, personal and enterprise CTI facilities and audio call recording capability
URA from Midivox
Midivox, formerly of Recife, Brazil, is no longer in business.
CTArchitect from MI4C NV
PC-based telephone system with integral ACD, IVR, voice mail, personal and enterprise CTI facilities, audio call recording capability, predictive dialler and routing of e-mails to agents
Merlin Call Center from Merlin Systems Oy. Ltd
Merlin Systems has been renamed Wicom and Merlin Call Center renamed Wicom IP Contact Centre Solution.
SAGA from MG2 Technologies
MG2 Technologies has been renamed NetCentrex.
SAGA from NetCentrex
PC-based telephone system with integral ACD, IVR, voice mail, enterprise CTI facilities, predictive dialling, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents, that can be deployed either on-premises or in a telephone company's network
NETphone PBX from Netphone
Netphone, formerly of Marlborough, Mass USA, is no longer in business.
eCIS Multimedia Interaction Suite from Network Alchemy
Network Alchemy, formerly of Watford, Herts, UK, was acquired by SDX Business Systems which was, in turn, acquired by Lucent Technologies which subsequently spawned Avaya in 2000. The eCIS Multimedia Interaction Suite, in combination with the Multimedia Interaction Suite from what used to be SoundLogic CTI, was transformed into the LAN-based telephone system ECLIPS which was subsequently renamed Avaya IP Office.
NexCom 2000 from Nexus Telecom
Nexus Telecom, formerly of Oxford UK, is no longer in business.
NTS from NexPath
NexPath, formerly of Santa Clara, Calif USA, is no longer in business.
Noble Solution Suite from Noble Systems
PC-based telephone system/predictive dialler that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, audio call recording, text chat, routing of e-mails to agents and off-switch ACD
Contact Center Suite from Noble Systems (formerly from Amcat)
PC-based telephone system with integral ACD, IVR, enterprise CTI, audio call recording capability and workforce management software
Smart Call Centre from Novavox
Novavox, formerly of Zürich, Switzerland, is no longer in business.
Telephony Service Provider (TSP) from New Vox Box (NVB)
NVB was renamed InVADE International
Netphone from Oasis Technologies
Oasis Technologies, formerly of Tampa Bay, Fla USA, is no longer in business.
evoice2000 CT Application Server from Oasys Technology
Oasys Technology, formerly of Mountain View, Calif USA, was renamed e-Voice Communications and is no longer in business.
CTstage, UnPABX and softswitch models from Oki Electric Industry Co., Ltd.
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling and collaborative browsing using voice through the Internet (softswitch only)
Oracle Contact Center Anywhere (formerly CallCenter@nywhere) from Oracle (formerly from Telephony@Work)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling, audio call recording capability with screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
Paragon from Parsec Technologies
The Paragon product was transformed into a predictive dialler before Parsec Technologies went out of business.
Infrature Contact Center from Persistech
The product has been transformed into an e-learning product.
VS1 from Picazo
Picazo, formerly of San Jose, Calif USA, was acquired by Intel in 2000 and the VS1 product line was subsequently sold to Telecor.
Tele Pro from Prologix Software Solutions
The product has been transformed into an IVR.
TECS from REDtone Technology Sdn Bhd
Product discontinued
RoseTel Phone System from Rose Technology
Product discontinued
SAP Business Communications Management (formerly Wicom IP Contact Centre Solution) from SAP
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
PBXact from Schmooze Communications
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal CTI facilities, predictive dialling and audio call recording capability
Sovereign from Sensible Office Systems
Sensible Office Systems, formerly of Sioux City, Iowa USA, is no longer in business.
ShoreTel (formerly named Shoreline3) from ShoreTel (formerly named Shoreline Communications)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, and personal and enterprise CTI facilities
Multimedia Interaction Suite from SoundLogic CTI
In 2000, SoundLogic CTI was acquired by Avaya and the Multimedia Interaction Suite, in combination with the eCIS Multimedia Interaction Suite from what used to be SDX Business Systems, was transformed into the LAN-based telephone system ECLIPS which was subsequently renamed Avaya IP Office. (SoundLogic CTI is cited in the article IT in Canada: Hiding the Light Under the Bushell)
STARTEL 5700 from Startel Corporation
PC-based telephone system with integral ACD, voice mail with unified messaging, personal and enterprise CTI facilities, audio call recording capability and collaborative browsing using callbacks
ASD Softswitch from Strategic Communication Systems
Strategic Communication Systems, formerly of Hoffman Estates, Ill, USA, is no longer in business.
PIX from Sumihiro
Sumihiro, formerly of the Netherlands, is no longer in business.
SwyxWare from Swyx Communications AG
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities and audio call recording capability
Interchange from Syntellect (which acquired what used to be Teloquent Communications) in 2003
Product discontinued
OpenCall from Syscom
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, audio call recording capability, predictive dialler and routing of e-mails to agents
Softdial Telephony Gateway from Sytel
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling and audio call recording capability designed to work with the Softdial Contact Center
Telemerge from TDK Systems
Product discontinued
Phoneware from Tedas
PC-based telephone system with integral ACD, auto attendant, voice mail with unified messaging, telephony window, personal CTI facilities, predictive dialling and audio call recording
VS1 from Telecor
PC-based telephone system with integral ACD, auto attendant, voice mail and personal CTI facilities
CallCenter@nywhere from Telephony@Work
Telephony@Work was acquired by Oracle in 2006.
iPBX from Teles
Teles was renamed Tevitel AG.
TelePCX from TeleSynergy Research
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling and audio call recording capability
intelligent eXchange (iX) from TeleWare
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, telephony window, personal and enterprise CTI facilities and audio call recording capability
Interchange from Teloquent Communications
Teloquent Communications was acquired by Syntellect in 2003 and the Interchange product was subsequently discontinued.
Universal Telephony Server from Telox
Telox, formerly of Ft. Lauderdale, Fla USA, is no longer in business.
tevitel.iPBX from Tevitel AG
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging and personal CTI facilities
TouchVoice Communication Central from TouchVoice
TouchVoice, formerly of Monterey Park, Calif USA, is no longer in business.
WebSwitch from Touchwave
Touchwave was acquired by Ericsson in 1999. WebSwitch was transformed into MX-ONE Telephony Server, a LAN-based telephone system.
Continuum from TruePoint
TruePoint, formerly of Falls Church, Vir, USA, is no longer in business.
Odyssey Call Center from U.S. Info-Tel
Odyssey has been transformed into a predictive dialler.
InstantOffice from Vertical Communications
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities and preview dialling
TeleVantage from Vertical Communications
PC-based telephone system with integral ACD, auto attendant, voice mail, integral desktop, personal CTI facilities, power dialling, audio call recording at the desktop, and collaborative browsing using callbacks
InstantOffice from Vertical Networks
The company was acquired by Artisoft in 2004, which then renamed itself Vertical Communications.
Hermes Pro from Vocalcom
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using voice through the Internet and routing of e-mails to agents
OpenTSP from VSN Systemen BV
Product discontinued
Wicom IP Contact Centre Solution from Wicom
Wicom was acquired by SAP and the product renamed SAP Business Communications Management in 2007.
PCX from Wilco Telephony
Wilco Telephony is no longer in business.
PC-based Telephone System Feature Summary
| Product | ACD | IVR | VM | UM | PCTI | ECTI | PD | ACR | CB | EM |
| Connections! | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Tascom Evolution | Y | Y | Y | Y | _ | _ | _ | _ | _ | _ |
| AltiServ | Y | Y | Y | Y | Y | Y | _ | Y | Y | Y |
| Aspect Unified IP | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Avhan VOIP Contact Center | Y | Y | _ | _ | _ | Y | Y | Y | Y | _ |
| ice³ | Y | Y | _ | _ | _ | Y | Y | Y | Y | Y |
| Teleplex | Y | Y | Y | _ | Y | Y | Y | Y | Y | _ |
| Xpresso | Y | Y | Y | Y | _ | Y | _ | Y | Y | Y |
| com-Relator | Y | Y | Y | Y | _ | Y | Y | Y | _ | _ |
| xSELLerator 6.0 | L | Y | Y | _ | _ | Y | Y | Y | _ | Y |
| Dial-office | _ | AA | Y | Y | _ | _ | _ | Y | _ | _ |
| Livecare PhoneCentre | Y | Y | _ | _ | _ | Y | Y | _ | _ | _ |
| ActivaBOX | Y | Y | _ | _ | _ | Y | Y | Y | Y | Y |
| Phones Enterprise | Y | Y | Y | Y | _ | Y | Y | Y | Y | Y |
| CIC | Y | Y | Y | Y | Y | _ | Y | Y | Y | Y |
| TSP | Y | Y | Y | _ | Y | Y | Y | Y | _ | Y |
| TNT Call Center System | Y | Y | _ | _ | Y | _ | Y | Y | _ | _ |
| MultiSwitch | Y | Y | Y | _ | Y | _ | _ | Y | _ | _ |
| CallPlus | Y | Y | Y | _ | Y | Y | _ | Y | _ | _ |
| URA | _ | _ | _ | _ | _ | _ | _ | _ | _ | _ |
| CTArchitect | Y | Y | Y | _ | Y | Y | Y | Y | _ | Y |
| SAGA | Y | Y | Y | _ | _ | Y | Y | _ | Y | Y |
| Contact Center Suite | Y | Y | _ | _ | _ | Y | _ | Y | _ | _ |
| Noble Solution Suite | Y | Y | _ | _ | _ | Y | Y | Y | _ | Y |
| CTStage | Y | Y | Y | Y | _ | Y | Y | _ | Y | _ |
| CallCenter@nyware | Y | Y | Y | Y | _ | Y | Y | Y | Y | Y |
| SAP Business Communications Management | Y | Y | Y | Y | Y | Y | _ | Y | Y | Y |
| PBXact | Y | Y | Y | Y | Y | Y | Y | Y | _ | _ |
| ShoreTel | Y | Y | Y | Y | Y | Y | _ | _ | _ | _ |
| Startel 5700 | Y | _ | Y | Y | Y | Y | _ | Y | Y | _ |
| SwyxWare | Y | Y | Y | Y | Y | Y | _ | Y | _ | _ |
| OpenCall | Y | Y | _ | _ | _ | Y | Y | Y | _ | Y |
| Softdial Telephony Gateway | Y | Y | _ | _ | _ | Y | Y | Y | _ | _ |
| Phoneware | Y | AA | Y | Y | Y | _ | Y | Y | _ | _ |
| VS1 | Y | AA | Y | _ | Y | _ | _ | _ | _ | _ |
| TelePCX | Y | Y | Y | Y | Y | Y | Y | Y | _ | _ |
| intelligent eXchange | Y | Y | Y | Y | Y | Y | _ | Y | _ | _ |
| tevitel.iPBX | Y | Y | Y | Y | Y | _ | _ | _ | _ | _ |
| InstantOffice | Y | Y | Y | Y | Y | Y | _ | _ | _ | _ |
| TeleVantage | Y | AA | Y | _ | Y | _ | PwD | L | Y | _ |
| Hermes Pro | Y | Y | _ | _ | _ | Y | Y | Y | Y | Y |
ACD = automatic call distributor
IVR = interactive voice response
VM = voice mail
UM = unified messaging
PCTI = personal CTI
ECTI = enterprise CTI
PD = predictive dialling
ACR = audio call recording |
CB = collaborative browsing
EM = E-mail processing
Y = yes (feature supported)
AA = Auto attendant
PwD = Power dialling
L = limited capability
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Articles on Call Centre Telephone System Applications
Consolidating the Call Centre Australian Communications August 1997
Which Switch is Which? Your Telephone System (Telcall/CRM supplement) September, 2000
Other Articles on Telephone Systems
The PABX vs. the unPABX Voice+ Asia Pacific [Hong Kong] January/February 1999
The Many Applications of Voice over IP, Part 2 Australian Communications April, 1999
How to Kill a PABX Telecom Asia May, 1999
More Than a Telephony System Australian Communications March, 2000
PC-based and LAN-based telephone systems Insight IS [UK] May, 2000
What the Future Will Hold CIO November, 2000
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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