PABXs, Occidental Communications

PABXs and ACDs
There are five types of telephone systems used in enterprise communications: PABXs and ACDs, centrex services, LAN-based telephone systems, PC-based telephone systems and key systems. This page lists the PABXs and ACDs manufactured around the world, independent of who distributes them. For LAN-based telephone systems and PC-based telephone systems, go to the respective pages.

Used for over half a century, PABXs continue to be the backbone of enterprise voice communication. In the call centre, the core technology is the automatic call distributor (ACD), which is provided by PABXs with this capability, by stand-alone ACDs as well as some CTI software products that offer off-switch ACD.

Consulting Projects Involving Telephone Systems
Occidental Communications has undertaken numerous consulting engagements involving telephone systems, with and without ACD functionality. Projects have included user requirements analysis, system specification and acquisition via requests for tender, network design analysis, networking dissimilar PABXs, traffic analysis, numbering plan preparation, service audits, analysis of communications management and advising on the future of telephone systems. For more details, see the CTI Consulting and Communications Consulting pages.

CTI Reports
Occidental Communications has recently published a report on CTI in Australia and New Zealand covering all aspects of the use of this technology, market shares of key vendors, CTI protocols, case studies etc. For more details, see the CTI Report page.

Datamonitor has published Computer Telephony Integration: from the Internet to the Desktop, in Asia. This report lists the CTI software and other CTI-capable products in the Asian market that have been interfaced with each PABX and ACD and analyses the future of PABXs as a product category. The vendor directory includes local contact details, CTI protocols each PABX and ACD supports and languages in which documentation is provided.

Bloor Research has published Computer Telephony Integration: from the Internet to the Desktop, in Europe. This report lists the CTI software and other CTI-capable products in the European market that have been interfaced with each PABX and ACD and analyses the future of PABXs as a product category. The vendor directory includes local contact details, CTI protocols each PABX and ACD supports and languages in which documentation is provided.

Oxygon Verlag GmbH has published Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German. This report includes local contact details, CTI protocols supported and lists switches in the German-speaking market with which each product has been interfaced. The report also analyses internet integration, electronic commerce, collaborative browsing, the inbound e-mail management process and the future of collaborative browsing software and e-mail management software as product categories.

Bloor Research has published Computer Telephony Integration: from the Internet to the Desktop, in North America. This report lists the CTI software and other CTI-capable products in the North American market that have been interfaced with each PABX and ACD and analyses the future of PABXs as a product category. The vendor directory includes local contact details and CTI protocols each PABX and ACD supports.

ANZ Vendor Directory
Australia and New Zealand Directory - Telephone Systems including local contact details and local distributors.

International Directory - PABXs and ACDs

OpenCom from Aastra
small to medium-sized PABX

IntelliGate and NeXspan (an evolution from the M6500 PABX and Succession6500 LAN-based telephone system)
PABXs

PointSpan from Aastra
PABX

AS Range from Agfeo
PABXs

OmniPCX Enterprise and OmniPCX Office from Alcatel
PABXs with ACD capability

IntelliGate from Ascom
Ascom's PABX division was acquired by Aastra.

CallCenter from Aspect Software, formerly named Aspect Telecommunications before being acquired by Concerto Software
ACD

Spectrum (formerly named FirstPoint Enterprise 2002) from Aspect Software, formerly named Concerto Software
ACD offering comprehensive capability with IVR capabilities, CTI capabilities, agent-initiated audio call recording, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

FirstPoint Business Edition, formerly named Transend, from Aspect Software, formerly named Concerto Software
ACD offering comprehensive capability

CallCenter from Aspect Telecommunications
Aspect Telecommunications was acquired by Concerto Software, subsequently renamed Aspect Software.

System 75 and System 85 from AT&T
AT&T spawned Lucent Technologies which, in turn, spawned Avaya. The System 75 was renamed Definity and subsequently Communication Manager. Along the way, the System 85 was discontinued.

COMmander Basic from Auerswald
PABX

Communication Manager (formerly named Definity) from Avaya
PABX with comprehensive ACD capability

Index from Avaya
PABX with ACD capability for small to medium-sized enterprises

Integral 33 and CS Integral 55 from Avaya
PABX

DSP 1000 from BCS Technologies
BCS Technologies was renamed eOn.

Integral 33 and CS Integral 55 from Bosch
Bosch spawned Tenovis which was subsequently acquired by Avaya.

Switchmaster from CadCom
CadCom was renamed OnviSource and Switchmaster was renamed OnviNet.

DSU/DXP from Comdial
Comdial's PABX division was acquired by Vertical Communications.

FirstPoint Enterprise and FirstPoint Business Edition from Concerto Software
Concerto Software has been renamed Aspect Software.

Dharma 1000 from Datavoice
ACD

Open Suit from Delco
PABX

BXS comp@CT and AXS from Digitro
PABXs

PointSpan and M6500 from EADS Telecom
EADS Telecoms division was acquired by Aastra (EADS still manufactures airbuses and other products) and the M6500 has evolved to the NeXspan.

eQueue and Millenium from eOn
PABXs

AD Series, WD Series, TC Series, TD Series and HD-1264 from Ephom
PABXs

MX-ONE Telephony Switch (formerly named MD110) from Ericsson
PABX with ACD capability, Ericsson's Solidus e-Care CTI product provides more comprehensive ACD capability

BusinessPhone from Ericsson
PABX for small to medium-sized enterprises

ESI-600, ESI-1000 and IVX from ESI
PABXs

Integrated Digital Switch from Executone
Executone was acquired by Inter-Tel. The Integrated Digital Switch was subsequently discontinued.

9600 and F600 from Fujitsu
Products discontinued

iSDX from GPT
GPT was acquired by Siemens and the iSDX was subsequently renamed the Realitis and more recently discontinued.

GTD-1000 from GTE
GTE's PABX division was acquired by AT&T which subsequently spawned Lucent Technologies which, in turn, spawned Avaya. Along the way, the GTD-1000 product was discontinued.

Clearview and 20-20 from Harris
Harris was acquired by Teltronics. The Clearview was subsequently discontinued.

HCX 5000 from Hitachi
PABX

CBX from IBM
IBM's PABX division was sold to Siemens and the CBX merged into what was to become the Hicom. IBM still manufacturers computers and other products.

Intecom E from Intecom
Intecom was acquired by EADS Telecom and the Intecom E was renamed PointSpan. EADS Telecoms division was subsequently sold to Aastra.

95 Digital and 141 Digital from Intelbras
PABXs

Axxess from Inter-Tel
PABX

ADIX-E from Iwatsu
PABXs

ADIX APS from Iwatsu
PABX

3X and 6000 from Jeaumont Schneider
Jeaumont Schneider renamed itself JS Telecom, then JISTEL before being acquired by Bosch. Bosch then spawned Tenovis which was subsequently acquired by Avaya. The products emerged from this as the Integral 33 and CS Integral 55.

3X and 6000 from JISTEL
JISTEL was acquired by Bosch. Bosch then spawned Tenovis which was subsequently acquired by Avaya. The products emerged from this as the Integral 33 and CS Integral 55.

3X and 6000 from JS Telecom
JS Telecom renamed itself JISTEL before being acquired by Bosch. Bosch then spawned Tenovis which was subsequently acquired by Avaya. The products emerged from this as the Integral 33 and CS Integral 55.

DS200 from Karel
PABX

Centrais from Leucotron
PABX

STAREX-VSP range from LG
PABX

System 75 from Lucent Technologies
Lucent Technologies spawned Avaya and the System 75 was renamed Definity and subsequently Communication Manager.

M6500 from Matra
Matra was acquired by EADS Telecom. EADS Telecoms division was subsequently sold to Aastra and the M6500 has evolved to the NeXspan.

SX range from Mitel
PABX with ACD capability

Univerge NEAX 2400 IPX and 2000 IPS from NEC
PABXs with ACD capability

Sopho from NEC Philips
PABX

Meridian 1 from Nortel
PABX

OnviNet from OnviSource
ACD

KX-TDA (formerly the TD 500) from Panasonic
PABX for small to medium-sized enterprises

Sopho from Philips
Philips's PABX division was transferred to NEC Philips, a joint venture with NEC. Philips continues to manufacture light bulbs, razors, toasters, medical equipment and other products.

Phone Data Exchange (PDX) from Praxon
Praxon, formerly of Campbell, Calif USA, is no longer in business.

HDX, IGX and MDX from Redcom
PABXs

FirstPoint Enterprise and FirstPoint Business Edition from Rockwell
Rockwell's ACD division was acquired by Concerto Software, subsequently renamed Aspect Software (Rockwell still manufactures space shuttles and other products).

CBX from Rolm
Rolm was acquired by IBM and subsequently sold to Siemens. The CBX merged into what has become the Hicom.

DCS from Samsung
PABX

INDeX from SDX Business Systems
SDX Business Systems was acquired by Lucent Technologies which subsequently spawned Avaya.

S@E IPX (formerly the SAE 3000 IPX) from Selta
Product discontinued

Hicom from Siemens
PABX with ACD capability

Realitis from Siemens
Product discontinued.

Medio ACD from Sitronics Telecom Solutions (formerly Strom)
ACD

1500DX EPABX from Syntel
PABX with ACD capability

Coral from Tadiran Telecom
PABX with ACD capability

MIX Pegasus from Teldev GmbH
Teldev, formerly of Viernheim Germany, is no longer in business.

Digital 128 from Telrad
Product discontinued

20-20 from Teltronics
PABX

Clearview and Vision from Teltronics
Products discontinued

Integral 33 and CS Integral 55 from Tenovis
Tenovis was acquired by Avaya.

Onyx and TCX from Tie Communications
Tie Communications was acquired by Convergent Communications and transformed into a competitive local exchange carrier. The Onyx and TCX products were discontinued.

Perception from Toshiba
Product discontinued

Ateus Omega and NetStar from 2N
PABXs

DX-120 (formerly the DSU/DXP) from Vertical Communications
PABX

Articles on Call Centre Telephone System Applications

Consolidating the Call Centre Australian Communications August 1997

Which Switch is Which? Your Telephone System (Telcall/CRM supplement) September, 2000

Other Articles on Telephone Systems

The PABX vs. the unPABX Voice+ Asia Pacific [Hong Kong] January/February 1999

The Many Applications of Voice over IP, Part 2 Australian Communications April, 1999

How to Kill a PABX Telecom Asia May, 1999

More Than a Telephony System Australian Communications March, 2000

PC-based and LAN-based telephone systems Insight IS [UK] May, 2000

What the Future Will Hold CIO November, 2000

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.

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