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LAN-based Telephone Systems
There are five types of telephone systems used in enterprise communications: PABXs and ACDs, centrex services, LAN-based telephone systems, PC-based telephone systems and key systems. This page lists the LAN-based telephone systems developed around the world, independent of who distributes them. For PABXs and ACDs and PC-based telephone systems, go to the respective pages.
Although the terms UnPABX and UnPBX are often applied to both LAN-based telephone systems and PC-based telephone systems, these are architecturally totally different. LAN-based telephone systems carry voice through a LAN, almost invariably IP although one or two can use ATM, between telephony-enabled PCs and/or IP or ATM handsets. As with PC-based telephone systems, LAN-based telephone systems use a telephony window to provide the functional user interface, and many offer a number of integral capabilities.
Consulting Projects Involving Telephone Systems
Occidental Communications has undertaken numerous consulting engagements involving telephone systems, with and without ACD functionality. Projects have included user requirements analysis, system specification and acquisition via requests for tender, network design analysis, networking dissimilar PABXs, traffic analysis, numbering plan preparation, service audits, analyses of communications management and advising on the future of telephone systems. For more details, see the Call Centre Consulting page.
ANZ Product Directory
Australia and New Zealand Directory - Telephone Systems including local contact details and local distributors.
International Directory - LAN-based Telephone Systems
Clearspan from Aastra
LAN-based telephone system which, with the inclusion of the M7480, offers integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, limited audio call recording capability and collaborative browsing using callbacks
MX-ONE from Aastra
LAN-based telephone system with integral ACD, IVR, voice mail, CTI, predictive dialling, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.
Succession6500 from Aastra
Product merged, with the M6500 PABX, into the NeXspan PABX
Calina from Ansid AG
Ansid AG, formerly of Winterthur Switzerland, is no longer in business.
Avaya IP Office (formerly named ECLIPS) from Avaya
LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
Fluency from Braxtel
LAN-based telephone system with integral ACD, IVR, voice mail with unified messaging, integral desktop, enterprise CTI facilities, predictive dialling and audio call recording capability
Call Manager from Cisco
LAN-based telephone system with ACD, integral voice mail, desktop, personal CTI facilities, collaborative browsing using both voice through the Internet and callbacks (using CCS), routing of e-mails to agents (using CEM) and text chat (using CCS)
CosmoCall from CosmoCom
LAN-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling (by incorporating Sytel's Softdial Plugin), collaborative browsing using both voice through the Internet and routing of e-mails to agents
Succession6500 from EADS Telecom
EADS Telecoms division was acquired by Aastra in 2005. (EADS still manufactures airbuses and other products.) The product was merged, with the M6500 PABX, into Aastra's NeXspan PABX.
MX-ONE Telephony Server from Ericsson
Ericsson's enterprise telephony division was acquired by Aastra in 2008. (Ericsson still manufactures telephone exchanges and other products).
WebSwitch 2000 from Ericsson
Product superseded
FacetPhone from FacetCorp
LAN-based telephone system with integral IVR, voice mail with unified messaging, personal and enterprise CTI facilities and audio call recording
innovaphone from innovaphone
LAN-based telephone system with integral auto attendant, voice mail with unified messaging, personal and enterprise CTI facilities and audio call recording
TheBox from KaMell Software GmbH
KaMell Software GmbH, formerly of Petersberg, Germany, was renamed XipTec GmbH which is no longer in business.
ComCenter from Merlot Communications
Product discontinued
NuContact Center (formerly Nuasis NuContact Center) from Intervoice
LAN-based telephone system with integral ACD, IVR, limited voice mail, personal and enterprise CTI facilities, audio call recording capability, collaborative browsing using callbacks and routing of e-mails to agents
3300 from Mitel
LAN-based telephone system with integral voice mail, auto attendant and agent-initiated audio call recording and that can incorporate SX 2000 circuit cabinets
NBX 100 Communications System from NBX
NBX was acquired by 3Com.
Call Processing Server from Nokia
Product discontinued
Communications Server 1000 (formerly named Succession CSE 1000) from Nortel
LAN-based telephone system with ACD, integral telephony window, personal CTI facilities, collaborative browsing using callbacks, routing of e-mails to agents and text chat
Nortel SCS 500 (formerly the Pingtel ECS and before that, the SIPxchange) from Nortel
LAN-based telephone system with integral IVR, voice mail with unified messaging and personal CTI facilities.
Nuasis NuContact Center from Nuasis
Nuasis was acquired by Intervoice in 2006.
SIPxchange from PingTel
PingTel was acquired by Nortel in 2008.
EtherPhone from PhoNet Communications
PhoNet Communications, formerly of Herzliyya, Israel, is no longer in business.
InterPage from PORTech Communications
Product discontinued
ContaCT Highway from Reitek
LAN-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents
The Rostrvm Suite from Rostrvm
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional predictive dialling, collaborative browsing via callbacks, routing of emails to agents and off-switch ACD, which can also be deployed as a LAN-based telephone system with integral ACD, IVR, enterprise CTI facilities and routing of e-mails to agents
SalesLan from SalesLan
SalesLan, the company, was renamed Braxtel and SalesLan, the product, was renamed Fluency.
IP PBX from Selsius
Selsius was acquired by Cisco in 1998.
HiPath 5500/5300 from Siemens
LAN-based telephone system with integral desktop
Sphericall from Sphere Communications
LAN-based telephone system with integral IVR, voice mail with unified messaging, personal and enterprise CTI facilities and limited routing of e-mails to agents
Cerato IP (formerly named Cypreon) from Teltronics
LAN-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, limited audio call recording capability and collaborative browsing using both voice through the Internet and callbacks
NBX from 3Com
LAN-based telephone system with IVR capabilities, voice mail, desktop, personal CTI facilities
VCX (Voice Core Exchange) from 3Com
LAN-based telephone system with integral ACD, IVR, voice mail with unfied messaging, telephony window and enterprise CTI
Vortex from Tri-Link Technologies
Tri-Link Technologies, formerly of Burnaby, BC Canada was acquired by Teltronics and Vortex was renamed Cypreon then renamed Cerato IP. (Tri-Link is cited in the article IT in Canada: Hiding the Light Under the Bushell)
Call Processing Server from Vienna Systems
Vienna Systems, formerly of Kanata, Ont, Canada was acquired by Nokia. The Call Processing Server product was subsequently discontinued. (Vienna Systems is cited in the article IT in Canada: Hiding the Light Under the Bushell)
TheBox from XipTec GmbH
XipTec GmbH, formerly of Petersberg, Germany, is no longer in business.
LAN-based Telephone System Feature Summary
| Product | ACD | IVR | VM | UM | PCTI | ECTI | PD | ACR | CB | EM |
| Clearspan | Y | Y | Y | Y | Y | Y | _ | L | Y | _ |
| MX-ONE Telephony Server | Y | Y | Y | _ | _ | Y | Y | Y | Y | Y |
| Avaya IP Office | _ | Y | _ | _ | _ | Y | _ | _ | Y | Y |
| Fluency | Y | Y | Y | Y | _ | Y | Y | Y | _ | _ |
| Call Manager | Y | _ | Y | _ | Y | _ | _ | _ | Y | Y |
| CosmoCall | Y | Y | Y | Y | Y | Y | Y | _ | Y | Y |
| FacetPhone | _ | Y | Y | Y | Y | Y | _ | Y | _ | _ |
| innovaphone | _ | AA | Y | Y | Y | Y | _ | Y | _ | _ |
| NuContact Center | Y | Y | L | _ | Y | Y | _ | Y | Y | Y |
| 3300 | _ | AA | Y | _ | _ | _ | _ | L | _ | _ |
| Communications Server 1000 | Y | _ | _ | _ | Y | _ | _ | _ | Y | Y |
| Nortel SCS 500 | _ | Y | Y | Y | Y | _ | _ | _ | _ | _ |
| ContaCT Highway | Y | Y | Y | Y | Y | Y | _ | Y | Y | Y |
| HiPath 5500/5300 | _ | _ | _ | _ | _ | _ | _ | _ | _ | _ |
| Sphericall | _ | Y | Y | Y | Y | Y | _ | _ | _ | L |
| Cerato IP | Y | Y | Y | Y | Y | Y | _ | L | Y | _ |
| NBX | _ | Y | Y | _ | Y | _ | _ | _ | _ | _ |
| VCX | Y | Y | Y | Y | _ | Y | _ | _ | _ | _ |
ACD = automatic call distributor
IVR = interactive voice response
VM = voice mail
UM = unified messaging
PCTI = personal CTI
ECTI = enterprise CTI
PD = predictive dialling |
ACR = audio call recording
CB = collaborative browsing
EM = E-mail processing
Y = yes (feature supported)
AA = Auto attendant
L = limited capability
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Articles on Call Centre Telephone System Applications
Consolidating the Call Centre Australian Communications August 1997
Which Switch is Which? Your Telephone System (Telcall/CRM supplement) September, 2000
Other Articles on Telephone Systems
The PABX vs. the unPABX Voice+ Asia Pacific [Hong Kong] January/February 1999
The Many Applications of Voice over IP, Part 2 Australian Communications April, 1999
How to Kill a PABX Telecom Asia May, 1999
More Than a Telephony System Australian Communications March, 2000
PC-based and LAN-based telephone systems Insight IS [UK] May, 2000
What the Future Will Hold CIO November, 2000
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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