Journalism
I have written over 140 articles which have been published since 1984. Major topics have included:
| l | Analysis of call centre technologies, including ACDs, CTI systems, IVRs, speech recognition, audio call recording and predictive dialling. |
| l | Call centre practices, including benchmarking, utility managemenet of call avalanches, and technology management. |
| l | Analysis of PABX networking and other voice communications applications with supplier comparisons. |
| l | Telecommunications management, including engaging a consultant, cost management and resale of second-hand equipment. |
| l | Analysis of carrier services, particularly centrex. |
| l | Analysis of boards of directors of largest Australian corporations |
Articles Published, 2007
Articles Published, 2006
Articles Published, 2005
Articles Published, 2004
Articles Published, 2002
Articles Published, 2001
Articles Published, 2000
Articles Published, 1999
Articles Published, 1998
Articles Published, 1997
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