Articles and Papers Published, 2009
CTI Software: Australasian Market Update, specific to Australia and New Zealand with updated market shares of key vendors and CTI protocols published in 2009 by Occidental Communications.
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CTI Software: North American Market Update, specific to North America with updated market shares of key vendors and CTI protocols, published in 2009 by Occidental Communications.
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CTI Software: Asian Market Update, specific to Asia with updated market shares of key vendors and CTI protocols, published in 2009 by Occidental Communications.
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Enough Time wasted from Muddled Brochures, blog post, 20/10/09.

Why do Recipes Invariable Serve Four?, blog post, 20/10/09.

The Recruiters' Oath, blog post, 20/10/09.

The Job's been "Put on Hold", blog post, 20/10/09.

The Right of Resale, blog post, 25/10/09.

Are Cookbook Authors Immune to Heart Disease?, blog post, 25/10/09.

IT Behind the Black Wall, blog post, 15/11/09.

Where's Alfred P. Sloan when we Really Need Him?, blog post, 15/11/09.

The Lazy Gardener, blog post, 15/11/09.

CRM Software Products and True CRM, blog post, 12/17/09.




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Occidental Communications, 2010