Articles Published, 1999

The PABX vs. the unPABX Voice+ Asia Pacific [Hong Kong] January/February 1999

The Many Applications of Voice over IP Australian Communications March, 1999

Context Counts in Call Center Benchmarking Voice+ Asia Pacific [Hong Kong] March/April, 1999

The Many Applications of Voice over IP, Part 2 Australian Communications April, 1999

Computer Telephony Integration Insight IS [UK] April, 1999

How to Kill a PABX Telecom Asia May, 1999

Using Packet-Switching for Voice Insight IS [UK] June, 1999

Catering for the Avalanche eAccess June/July, 1999

Predictive Diallers: No Hang-ups eAccess October/November, 1999



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Occidental Communications, 2007