Articles Published, 1998

Ebony and Ivory, Carrying Voice on Data Networks Australian Communications April 1998

PABX Gets TCP/IP Support Australian Communications August 1998

CTI: Many Applications, But Is It a Call Centre Panacea? Call Centre Systems & Technologies August 1998

Virtual Private Networks - Can Your PABX Work with Them? Australian Communications September 1998

Interactive Voice Response Systems Call Centre Systems & Technologies October 1998

Lucent's Hybrid Telephone System Australian Communications November 1998

The High-tech Fallacy Marketing November 1998



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