Articles Published, 1997

Telco Fraud - Prevention is Better than Cure Australian Communications February 1997

QSIG: Opening the Door to Multi-Vendor PABX Networks Australian Communications April 1997

Billing: Can You Manage? Australian Communications May 1997

Voice Over IP Arrives Australian Communications June 1997

Assembling the Facts Australian Communications June 1997

Checkout the Retail Market Australian Communications July 1997

Emerging Standards Foreshadow CTI Showdown Australian Communications July 1997

Finger on the Pulse Australian Communications August 1997

Consolidating the Call Centre Australian Communications August 1997

We’re From the Government Australian Communications September 1997

Australian Call Centres: More Standardised, More Complex Australian Communications November 1997



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