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l Individual Vendor Pages |
Zeacom
5 Carlton Gore Road, Auckland, New Zealand
ContactCenter (formerly named Q-Master)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, collaborative browsing using callbacks, routing of e-mails to agents, text chat and off-switch ACD, designed to work with NEC PABXs.
Australasian Presence
Zeacom offices in New Zealand and Australia and is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which Q-Master and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
Asian Presence
Zeacom has distribution in several Asian countries and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the Asian market with which Q-Master and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Zeacom and the Q-Master product from an Asian perspective.
European Presence
Zeacom has distribution in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which Q-Master and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Zeacom and the Q-Master product from a European perspective.
North American Presence
Zeacom has an office in the USA and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols supported and lists switches in the North American market with which Q-Master and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Zeacom and the Q-Master product from a North American perspective.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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