Wicom, Occidental Communications

Wicom Communications
Wicom Communications is a wholly-owned subsidiary of SAP.

Sinimäentie 10A FIN-02630 Espoo, Finland

Phone		+358 9 5257 7500
Fax		+358 10 525 7750
Internet		http://www.wicom.com
E-mail		sap_bcm_info [at] sap.com

SAP Business Communications Management (formerly Wicom IP Contact Centre Solution) (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Australasian Presence
Wicom is not present in the Australasian market.

Asian Presence
Wicom is not present in the Asian market.

European Presence
Wicom has offices and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.

North American Presence
Wicom is not present in the Australasian market.

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