Walder Bachmann Engineering, Occidental Communications

Walder Bachmann Engineering AG

RuchwiesenStrasse 5, CH-8157 Dielsdorf (ZH), Switzerland

Phone		+41 44 855 4444
Fax		+41 44 855 4455
Internet		http://www.wbe.ch
E-mail		wbe@wbe.ch

Callflow-Management System CCS
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, audio call recording, power dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD.

Australasian Presence
Walder Bachmann Engineering is not present in the Australasian market.

Asian Presence
Walder Bachmann Engineering is not present in the Asian market.

European Presence
Walder Bachmann Engineering has an office and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which Callflow-Management System CCS and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Walder Bachmann Engineering and the Callflow-Management System CCS product from a European perspective.

Walder Bachmann Engineering has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols supported and lists switches in the German-speaking European market with which Callflow-Management System CCS and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Walder Bachmann Engineering and the Callflow-Management System CCS product from a European perspective.

North American Presence
Walder Bachmann Engineering is not present in the North American market.

Disclaimer
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