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Vocalcom
7 rue de Tilsitt F-75017 Paris France
Hermes Pro (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using voice through the Internet and routing of e-mails to agents.
Australasian Presence
Vocalcom is not present in the Australasian market.
Asian Presence
Vocalcom is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.
European Presence
Vocalcom has offices in some European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.
Vocalcom has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category, as well as a specific assessment of Vocalcom and the Hermes Pro product from a European perspective.
North American Presence
Vocalcom has offices in Canada and the USA and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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