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l Individual Vendor Pages |
Upstream Works Software Ltd.
8000 Jane Street, East Tower; Second Floor, Vaughan, Ont. L4K 5B8 Canada
eMedia CT
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional auto attendant, progressive dialling, collaborative browsing using callbacks and routing of e-mails to agents.
Australasian Presence
Upstream Works is not present in the Australasian market.
Asian Presence
Upstream Works is not present in the Asian market.
European Presence
Upstream Works is present in the European market.
North American Presence
Upstream Works has an office in Canada and a distributor the USA, and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols supported and lists switches in the North American market with which eMedia CT and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Upstream Work and the eMedia CT product from a North American perspective.
Article citing Upstream Works
IT in Canada: Hiding the Light Under the Bushell Occidental Communications, 2006
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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