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l Individual Vendor Pages |
Teltronics Inc.
2150 Whitfield Industrial Way, Sarasota, Fla 34243 USA
20-20
(International PABX/ACD directory)
PABX
Cerato IP (formerly named Cypreon)
(International LAN-based telephone system directory)
LAN-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, limited audio call recording capability and collaborative browsing using both voice through the Internet and callbacks,
OMNIWorks
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, collaborative browsing, routing of e-mails to agents and off-switch ACD, designed to work with the 20-20 PABX.
Australasian Presence
Teltronics is not present in the Australasian market.
Asian Presence
Teltronics has distributors in some Asian countries and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, CTI protocols all four products support, languages in which documentation is provided and lists the CTI software and other CTI-capable products in the Asian market that have been interfaced with the 20-20 and subsequently discontinued Vision as well as switches in the Asian market with which OMNIWorks and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software and LAN-based systems as product categories and a specific assessment of Teltronics and the 20-20, Vision, Cypreon and OMNIWorks from an Asian perspective.
European Presence
Teltronics has an office and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, CTI protocols all four products support, languages in which documentation is provided and lists the CTI software and other CTI-capable products in the European market that have been interfaced with the 20-20 and subsequently discontinued Vision as well as switches in the European market with which OMNIWorks and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software and LAN-based systems as product categories and a specific assessment of Teltronics and the 20-20, Vision, Cypreon and OMNIWorks from a European perspective.
North American Presence
Teltronics is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols all four products support and lists the CTI software and other CTI-capable products in the North American market that have been interfaced with the 20-20 and subsequently discontinued Vision as well as switches in the North American market with which OMNIWorks and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software and LAN-based systems as product categories and a specific assessment of Teltronics and the 20-20, Vision, Cypreon and OMNIWorks from a North American perspective.
Article citing Teltronics
IT in Canada: Hiding the Light Under the Bushell Occidental Communications, 2006
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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