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Syntellect
In 2004, Syntellect acquired what used to be Teloquent Communications. Two years later, it acquired what used to be Apropos.
16610 N. Black Canyon Highway, Suite 100, Phoenix, Ariz 85053 USA
Customer Interaction Management (CIM), formerly named Apropos Interaction Management Suite (IMS), version 5 and before that Apropos 5
(International CTI software directory)
An IVR/CTI system that controls call queuing and performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional collaborative browsing using callbacks, routing of e-mails to agents and text chat.
Australasian Presence
Syntellect is not present in the Australasian market.
Asian Presence
Syntellect is not present in the Asian market.
European Presence
Syntellect has an office in Europe and Apropos is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which Apropos 5 and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Apropos and the Apropos 5 product from a European perspective.
North American Presence
Apropos and Teloquent, prior to their acquisition by Syntellect, are included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.
Article citing Syntellect
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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