SAP, Occidental Communications

SAP
Dietmar-Hopp-Allee 16 D-69190 Walldorf Germany

Phone		+49 6227 747474
Fax		+49 6227 757575
Internet		http://www.sap.com
E-mail		sap_bcm_info [at] sap.com

SAP Business Communications Management (formerly Wicom IP Contact Centre Solution) (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Australasian Presence
This product is not distributed in the Australasian market.

Asian Presence
This product is not distributed in the Asian market.

European Presence
SAP has offices and distributors in several European countries and, as Wicom, is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.

North American Presence
This product is not distributed in the North American market.

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