|
|
|
l Individual Vendor Pages |
Oracle
500 Oracle Parkway, Redwood Shores, Calif 94065 USA
Oracle Contact Center Anywhere (formerly CallCenter@nywhere) (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling, audio call recording capability with screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.
Australasian Presence
Oracle Contact Center Anywhere is distributed in Australia and New Zealand.
Asian Presence
Oracle Contact Center Anywhere is not distributed in the Asian market.
European Presence
Oracle Contact Center Anywhere is not distributed in the European market.
North American Presence
Oracle Contact Center Anywhere is included in the report (as CallCenter@nywhere), specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
Home
International Vendor Directories
CTI Consulting
Call Centre Consulting
Communications Consulting
Contact
|
© Occidental Communications, 2007
|
|
