|
|
|
l Individual Vendor Pages |
Noble Systems
4151 Ashford Dunwoody Road, Suite 550 Atlanta, Geo 30319-1462 USA
ATOMS (International predictive dialler directory)
ATOMS can be deployed either as a predictive dialler or as a PC-based telephone system. In either configuration, it performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, IVR and optional predictive dialling, audio call recording, text chat, routing of e-mails to agents and off-switch ACD.
Australasian Presence
Noble Systems has an office in Australia and is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols ATOMS supports and lists switches in the Australasian market with which ATOMS and other products have been interfaced. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems, outbound call management and the future of PC-based telephone systems and predictive diallers as product categories.
Asian Presence
Noble Systems has offices in some Asian countries and distributors in others, and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided, CTI protocols ATOMS supports and lists switches in the Asian market with which ATOMS and other products have been interfaced. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems, outbound call management and the future of PC-based telephone systems and predictive diallers as product categories.
European Presence
Noble Systems has offices in some European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols ATOMS supports and lists switches in the European market with which ATOMS and other products have been interfaced. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems, outbound call management and the future of PC-based telephone systems and predictive diallers as product categories.
North American Presence
Noble Systems has offices in Canada and the USA and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols ATOMS supports and lists switches in the North American market with which ATOMS and other products have been interfaced. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems, outbound call management and the future of PC-based telephone systems and predictive diallers as product categories.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
Home
International Vendor Directories
CTI Consulting
Call Centre Consulting
Communications Consulting
Contact
|
© Occidental Communications Pty Ltd, 2006
|
|
