Mitel, Occidental Communications

Mitel

350 Legget Drive, PO Box 13089 Kanata, Ont K2K 2W7 Canada

Phone		+1 613 592 2122
Fax		+1 613 592 4784
Internet		http://www.mitel.com
E-mail		linda_stefani [at] mitel.com

SX-2000
(International PABX/ACD directory)
(Australasian telephone systems directory)
PABX with comprehensive ACD capability.

Axxess
(International PABX/ACD directory)
PABX

Mitel 3300
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
LAN-based telephone system with integral voice mail, auto attendant and agent-initiated call recording and that can incorporate SX 2000 circuit cabinets.

Callview (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional routing of e-mails to agents and historical and real time reporting. Callview is sold by in North America as the Call Center Suite.

Australasian Presence
Mitel has an office in Australia and is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and CTI software and other CTI-capable products in the Australasian market that have been interfaced with the SX-2000. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the future of LAN-based systems as a product category.

Asian Presence
Mitel has offices in some Asian countries and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, CTI protocols all three products support, languages in which documentation is provided and lists the CTI software and other CTI-capable products in the Asian market that have been interfaced with the SX-2000. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of both PABXs and LAN-based systems as product categories and a specific assessment of Mitel and the SX-2000 and 3300 products from an Asian perspective.

European Presence
Mitel has offices and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, CTI protocols all three products support, languages in which documentation is provided and lists the CTI software and other CTI-capable products in the European market that have been interfaced with the SX-2000 and 3300. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of both PABXs and LAN-based systems as product categories and a specific assessment of Mitel and the SX-2000 and 3300 products from a European perspective.

Mitel has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols all three products support and lists the CTI software and other CTI-capable products in the German-speaking European market that have been interfaced with the SX-2000 and 3300. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of both PABXs and LAN-based systems as product categories and a specific assessment of Mitel and the SX-2000 and 3300 products from a European perspective.

North American Presence
Mitel has offices in Canada and the USA and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols all three products support and lists the CTI software and other CTI-capable products in the North American market that have been interfaced with the SX-2000 and 3300. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of both PABXs and LAN-based systems as product categories and a specific assessment of Mitel and the SX-2000 and 3300 products from a North American perspective.

Article citing Mitel
IT in Canada: Hiding the Light Under the Bushell Occidental Communications, 2006

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