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l Individual Vendor Pages |
InterVoice
17811 Waterview Parkway, Dallas, Tex 75252 USA
NuContact Center (formerly Nuasis NuContact Center) (International LAN-based telephone system directory)
LAN-based telephone system with integral ACD, IVR, limited voice mail, personal and enterprise CTI facilities, audio call recording capability, collaborative browsing using callbacks and routing of e-mails to agents.
Australasian Presence
InterVoice had an office and retains distribution in Australia and is included, as Edify, in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which Electronic Workforce and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
Asian Presence
InterVoice has offices in some Asian countries and is included, as Edify, in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the Asian market with which Electronic Workforce and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan and CTI licence pricing and analyses the future of CTI software as a product category.
European Presence
InterVoice has an office in Europe and is included, as Edify, in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which Electronic Workforce and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing and analyses the future of CTI software as a product category.
North American Presence
InterVoice is included, separately as Edify and Nuasis, in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols supported and lists switches in the North American market with which Electronic Workforce and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Canada and the USA, and CTI licence pricing and analyses the future of CTI software as a product category. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the future of LAN-based systems as a product category.
Article citing Intervoice
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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