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l Individual Vendor Pages |
IP FX (formerly named Performance Solutions)
Head Office
Level 13, Level 13, HSBC Building, 1 Queen Street, Auckland New Zealand
IPFX for NEC, IPFX for Call Manager (formerly named Vision)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, individual audio call recording (on request only), routing of e-mails to agents, text chat and off-switch ACD, designed to work with NEC PABXs and Cisco LAN-based telephone systems.
Australasian Presence
IP FX has offices in Australia and New Zealand and is included, as Performance Solutions, in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which Vision and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
Asian Presence
IP FX is not present in the Asian market.
European Presence
IP FX is present in the European market.
North American Presence
IP FX is not present in the North American market.
Article citing IPFX
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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