|
|
|
l Individual Vendor Pages |
Interactive Intelligence
8909 Purdue Rd, Suite 300, Indianapolis, Ind 46268 USA
CIC (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.
Australasian Presence
Interactive Intelligence has an office in Australia and is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category.
Asian Presence
Interactive Intelligence has offices and distributors in several Asian countries and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category, as well as a specific assessment of Interactive Intelligence and the CIC product from an Asian perspective.
European Presence
Interactive Intelligence has offices and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category, as well as a specific assessment of Interactive Intelligence and the CIC product from a European perspective.
Interactive Intelligence has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category, as well as a specific assessment of Interactive Intelligence and the CIC product from a European perspective.
North American Presence
Interactive Intelligence has an office in the USA and a distributor Canada, and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details and CTI protocols supported. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems as a product category, as well as a specific assessment of Interactive Intelligence and the CIC product from a North American perspective.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
Home
International Vendor Directories
CTI Consulting
Call Centre Consulting
Communications Consulting
Contact
|
© Occidental Communications Pty Ltd, 2006
|
|
