IFM Infomaster, Occidental Communications

IFM Infomaster s.r.l.

Via 5 Maggio 81 Genova, 16147 Italy

Phone		+39 010 374 7811
Fax		+39 010 374 7861
Internet		http://www.phones.it
E-mail		phones [at] phones.it

Phones Enterprise (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

@Phones (International CTI software directory)
An IVR/CTI system that controls call queuing and performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and predictive dialling, audio call recording, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD, based on Syntellect's CT Connect.

Australasian Presence
IFM Infomaster is not present in the Australasian market.

Asian Presence
IFM Infomaster is not present in the Asian market.

European Presence
IFM Infomaster has offices in some European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, CTI protocols both products support, languages in which documentation is provided and lists the switches in the European market with which Phones and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems and CTI software as product categories and a specific assessment of IFM Infomaster and the Phones and PhoneSwitch products from a European perspective.

IFM Infomaster has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols both products support and lists the switches in the German-speaking European market with which Phones and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based telephone systems and CTI software as product categories and a specific assessment of IFM Infomaster and the Phones and PhoneSwitch products from a European perspective.

North American Presence
IFM Infomaster is present in the North American market.

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.

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