ICR Adventus Systems, Occidental Communications

ICR Adventus Systems (formerly Ingeniería, Consultoría y Recursos, S.A.)

C/ Marie Curie S/N Parque Tecnologico BCN Norte 08042 Barcelona Spain

Phone		+34 932 289 310
Fax		+34 932 289 320
Internet		http://www.icr.es
E-mail		info [at] icr.es

ActivaBOX
(International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling, audio call recording capability, collaborative browsing using callbacks and routing of e-mails to agents.

Evolution (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional predictive dialling, collaborative browsing using callbacks and routing of e-mails to agents.

Australasian Presence
ICR is not present in the Australasian market.

Asian Presence
ICR is not present in the Asian market.

European Presence
ICR has an office and distributors in some European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which Evolution and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing and analyses the future of CTI software as a product category.

North American Presence
ICR is not present in the North American market.

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.

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