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l Individual Vendor Pages |
Icona SPA
20092 Cinisello Balsamo (MI) - Viale Brianza, 20 Milan Italy
LiveCare All in One (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling and help desk capability.
Livecare PhoneCentre (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, collaborative browsing using voice through the Internet, routing of e-mails to agents and off-switch ACD.
Livecare eBusiness/eSupport
(International call centre/Internet products directory)
Collaborative browsing software using voice through the Internet which also supports text chat and a CTI interface to allow contact blending.
Livecare MailCentre
(International call centre/Internet products directory)
E-mail processing software which supports a CTI interface to allow contact blending.
Australasian Presence
Icona is not present in the Australasian market.
Asian Presence
Icona is not present in the Asian market.
European Presence
Icona is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which Livecare PhoneCentre, Livecare eBusiness/eSupport, Livecare MailCentre and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing and analyses the future of CTI software as a product category. The report also analyses internet integration, electronic commerce, collaborative browsing, the inbound e-mail management process and the future of collaborative browsing software and e-mail management software as product categories and includes a specific assessment of Icona and the three Livecare products from a European perspective.
North American Presence
Icona is not present in the North American market.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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