l individual vendor pages


Icona SPA

20092 Cinisello Balsamo (MI) - Viale Brianza, 20 Milan Italy
Phone+39 02 611 1981
Fax +39 02 611 19829
Internet http://www.icona.it
E-mail info [at] icona.it

LiveCare All in One (International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling and help desk capability.

Livecare PhoneCentre (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, collaborative browsing using voice through the Internet, routing of e-mails to agents and off-switch ACD.

Livecare eBusiness/eSupport
(International collaborative browsing products directory)
Collaborative browsing software using voice through the Internet which also supports text chat and a CTI interface to allow contact blending.

Livecare MailCentre
(International e-mail management products directory)
E-mail processing software which supports a CTI interface to allow contact blending.


Australasian Presence
Icona is not present in the Australasian market.


Asian Presence
Icona is not present in the Asian market.


European Presence
Icona is headquartered in Italy.


North American Presence
Icona is not present in the North American market.


South American Presence
Icona is not present in the South American market.


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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