l individual vendor pages
Genesys Telecommunications Labs Inc.
Genesys is a wholly-owned subsidiary of Alcatel-Lucent.
2001 Junipero Serra Blvd Daly City, Calif 94014 USA
Customer Interaction Management (formerly named T-Server)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD.
Along with other vendors of call centre CTI software, Genesys was approached for inclusion in market update reports for Asia, Australasia, Europe and North America in September 2005. After repeated emails having been sent to several Genesys representatives over a four-month period, Genesys declined to provide the information requested.
Genesys has an office in Australia.
Genesys has offices and distribution in several Asian countries.
Genesys has offices and distributors in several European countries.
North American Presence
Genesys is headquartered in the USA and has offices in Canada.
South American Presence
Genesys has offices and distributors in several South American countries.
Article citing Genesys
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
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