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l Individual Vendor Pages |
Genesys Telecommunications Labs Inc.
Genesys is a wholly-owned subsidiary of Alcatel.
2001 Junipero Serra Blvd Daly City, Calif 94014 USA
Subsidiary
VoiceGenie, developer of the VoiceGenie VoiceXML Gateway, is a wholly-owned subsidiary of Genesys.
Customer Interaction Management (formerly named T-Server)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD.
Note
Along with other vendors of call centre CTI software, Genesys was approached for inclusion in market update reports for Asia, Australasia, Europe and North America in September 2005. After repeated emails having been sent to several Genesys representatives over a four-month period, Genesys declined to provide the information requested.
Australasian Presence
Genesys has an office in Australia and distribution in Australia and New Zealand and is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which Customer Interaction Management and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
Asian Presence
Genesys has offices and distribution in several Asian countries and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the Asian market with which the Customer Interaction Management and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Genesys and the the Customer Interaction Management product from an Asian perspective.
European Presence
Genesys has offices and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which the Customer Interaction Management and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Genesys and the the Customer Interaction Management product from a European perspective.
Genesys has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols supported and lists switches in the German-speaking European market with which the Customer Interaction Management and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Genesys and the the Customer Interaction Management product from a European perspective.
North American Presence
Genesys has offices in Canada and the USA is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols supported and lists switches in the North American market with which the Customer Interaction Management and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, and CTI licence pricing. The report also analyses the future of CTI software as a product category and includes a specific assessment of Genesys and the the Customer Interaction Management product from a North American perspective.
Article citing Genesys
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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