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Discofone
54, rue Lafayette F-75009 Paris Cedex 9 France
Discovoice Agent Manager (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, call routing, and optional IVR, predictive dialling and routing of e-mails to agents.
Note
Along with other vendors of call centre CTI software, Discofone was approached for inclusion in a market update report for Europe in September 2005. Despite repeated emails being sent to more than one email address over a three-month period, no response was received.
Australasian Presence
Discofone is not present in the Australasian market.
Asian Presence
Discofone is not present in the Asian market.
European Presence
Discofone has an office and distributors in some European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which DAM and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing and analyses the future of CTI software as a product category.
Discofone has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols supported and lists switches in the German-speaking European market with which DAM and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, and CTI licence pricing and analyses the future of CTI software as a product category.
North American Presence
Discofone is not present in the North American market.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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