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Cisco Systems Inc.
170 West Tasman Drive, San Jose, Calif 95134 USA
Subsidiary
Cisco is the parent company of Audium, a developer of VoiceXML software.
Call Manager
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents.
ICM
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that can be deployed in a carrier network to control call routing in the carrier network prior to connection of the call to the call centres and which performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents. ICM was formerly known as GeoTel.
Australasian Presence
Cisco has offices in Australia and New Zealand.
Cisco is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols both products support and lists the switches in the Australasian market with which ICM and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of CTI software and LAN-based systems as product categories.
Asian Presence
Cisco has offices and distributors in several Asian countries and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, CTI protocols both products support, languages in which documentation is provided and lists the switches in the Asian market with which ICM and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of CTI software and LAN-based systems as product categories and a specific assessment of Cisco and the Call Manager and ICM products from an Asian perspective.
European Presence
Cisco has offices and distributors in several European countries and is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, CTI protocols both products support, languages in which documentation is provided and lists the switches in the European market with which ICM and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of CTI software and LAN-based systems as product categories and a specific assessment of Cisco and the Call Manager and ICM products from a European perspective.
Cisco has offices and/or distributors in one or more of the German-speaking countries and is included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols both products support and lists the switches in the German-speaking European market with which ICM and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of CTI software and LAN-based systems as product categories and a specific assessment of Cisco and the Call Manager and ICM products from a European perspective.
North American Presence
Cisco has offices in Canada and the USA and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols both products support and lists the switches in the North American market with which ICM and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of CTI software and LAN-based systems as product categories and a specific assessment of Cisco and the Call Manager and ICM products from a North American perspective.
Articles citing Cisco
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Will Cisco Fly in the Enterprise Telephony Market? CommsWorld June 2001
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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