l individual vendor pages


Cisco Systems Inc.

170 West Tasman Drive, San Jose, Calif 95134 USA
Phone+1 408 526 4000
Fax+1 408 526 4100
Internet http://www.cisco.com
E-mail infosec [at] cisco.com

Subsidiary
Cisco is the parent company of Audium, a developer of VoiceXML software.


Call Manager
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents.

Unified Contact Center (previously ICM and IPCC)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that can be deployed in a carrier network to control call routing in the carrier network prior to connection of the call to the call centres and which performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents. ICM was formerly known as GeoTel.


Australasian Presence
Cisco has offices in Australia and New Zealand.


Asian Presence
Cisco has offices and distributors in several Asian countries.


European Presence
Cisco has offices and distributors in several European countries.


North American Presence
Cisco is headquartered in the USA and has offices in Canada.


South American Presence
Cisco has offices and distributors in several South American countries.


Articles citing Cisco
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007

Will Cisco Fly in the Enterprise Telephony Market? CommsWorld June 2001


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



Home Call Centre Consulting Procurement Consulting
International Vendor Directories Contact



Occidental Communications, 2010