Avhan, Occidental Communications

Avhan

3rd Floor, Nana Niwas, B.P. Marg, Dadar (W), Mumbai-400 028 India

Phone		+91 22 2430 1195
Fax		+91 22 2436 0812
Internet		http://www.avhan.com
E-mail		sales [at] avhan.com

Avhan VOIP Contact Center
(International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using callbacks.

Avhan Call Centre Suite (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, audio call recording, collaborative browsing using callbacks and off-switch ACD.

Avhan Predictive Dialler
(International predictive dialler directory)
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Maple
(International e-mail management products directory)
E-mail processing software which supports a CTI interface to allow contact blending.

Australasian Presence
Avhan is not present in the Australasian market.

Asian Presence
Avhan is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the Asian market with which Avhan Call Centre Suite, Avhan Predictive Dialler, Maple and other products have been interfaced. The report analyses outbound call management and the future of predictive diallers as a product category. The report also features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, CTI licence pricing and analyses the future of CTI software as a product category. The report also analyses internet integration, electronic commerce, collaborative browsing, the inbound e-mail management process and the future of collaborative browsing software and e-mail management software as product categories.

European Presence
Avhan is not present in the European market.

North American Presence
Avhan is not present in the North American market.

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.

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