l individual vendor pages


Avaya Communication

211 Mt. Airy Road., Basking Ridge, NJ 07920 USA
Phone+1 908 953 6000
Internet http://www.avaya.com
E-mail jbiba [at] avaya.com


Communication Manager (formerly named Definity)
(International PABX/ACD directory)
(Australasian telephone systems directory)
PABX with comprehensive ACD capability.


Meridian 1
(International PABX/ACD directory)
(Australasian telephone systems directory)
PABX with ACD capability.


Index
(International PABX/ACD directory)
(Australasian telephone systems directory)
Small to medium-sized PABX with ACD capability.


Integral 33 and CS Integral 55
(International PABX/ACD directory)
PABXs


Avaya IP Office (formerly named ECLIPS)
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.


Communications Server 1000 (formerly named Succession CSE 1000)
(International PABX/ACD directory)
(Australasian telephone systems directory)
LAN-based telephone system with ACD, integral telephony window, personal CTI facilities, collaborative browsing using callbacks, routing of e-mails to agents and text chat.


Avaya SCS 500 (formerly the Pingtel ECS and before that, the SIPxchange) (International LAN-based telephone system directory)
LAN-based telephone system with integral IVR, voice mail with unified messaging and personal CTI facilities.


Application Enablement Services (formerly named Avaya Computer Telephony)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.


Predictive Dialing System (formerly named Mosaix)
(International predictive dialler directory)
(Australasian predictive dialler directory)
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.


Australasian Presence
Avaya has an office in Australia.


Asian Presence
Avaya has an office in Asia and distribution in several Asian countries.


European Presence
Avaya has offices and distributors in several European countries.


North American Presence
Avaya is headquartered in the USA and has offices in Canada.


South American Presence
Avaya has offices and distributors in several South American countries.


Articles citing Avaya
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007

IT in Canada: Hiding the Light Under the Bushell Occidental Communications, 2008


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