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l Individual Vendor Pages |
Avaya Communication
211 Mt. Airy Road., Basking Ridge, NJ 07920 USA
Communication Manager (formerly named Definity)
(International PABX/ACD directory)
(Australasian telephone systems directory)
PABX with comprehensive ACD capability.
Index
(International PABX/ACD directory)
(Australasian telephone systems directory)
Small to medium-sized PABX with ACD capability.
Integral 33 and CS Integral 55
(International PABX/ACD directory)
PABXs
Avaya IP Office (formerly named ECLIPS)
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
LAN-based telephone system with IVR capabilities and, by incorporating Avaya CTI, optional CTI, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.
Application Enablement Services (formerly named Avaya Computer Telephony)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.
Predictive Dialing System (formerly named Mosaix)
(International predictive dialler directory)
(Australasian predictive dialler directory)
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.
Australasian Presence
Avaya has an office in Australia and distribution in New Zealand and is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact and distribution details, CTI protocols all five products support and lists the CTI software and other CTI-capable products in the Australasian market that have been interfaced with the Definity and Index as well as switches in the Australasian market with which Avaya Computer Telephony and Predictive Dialing System and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand, CTI licence pricing and analyses inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software, LAN-based systems and predictive diallers as product categories.
Asian Presence
Avaya has an office in Asia and distribution in several Asian countries, and is included in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, CTI protocols all five products support, languages in which documentation is provided and lists the CTI software and other CTI-capable products in the Asian market that have been interfaced with the Definity and Index as well as switches in the Asian market with which Avaya Computer Telephony and Predictive Dialing System and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, CTI licence pricing and analyses inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software, LAN-based systems and predictive diallers as product categories and a specific assessment of Avaya and the all five products from an Asian perspective.
European Presence
Avaya has offices and distributors in several European countries and both Avaya and Tenovis, prior to its acquisition by Avaya, are included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, CTI protocols all five products support, languages in which documentation is provided and lists the CTI software and other CTI-capable products in the European market that have been interfaced with the Definity, Index, Integral 33 and CS Integral 55 as well as switches in the European market with which Avaya Computer Telephony and Predictive Dialing System and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, CTI licence pricing and analyses inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software, LAN-based systems and predictive diallers as product categories and a specific assessment of Avaya and the all five products from a European perspective.
Avaya has offices and/or distributors in one or more of the German-speaking countries and Avaya and Tenovis are included in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols all five products support and lists the CTI software and other CTI-capable products in the German-speaking European market that have been interfaced with the Definity Index, Integral 33 and CS Integral 55 as well as switches in the German-speaking European market with which Avaya Computer Telephony and Predictive Dialing System and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, CTI licence pricing and analyses inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software, LAN-based systems and predictive diallers as product categories and a specific assessment of Avaya and the all five products from a European perspective.
North American Presence
Avaya has offices in Canada and the USA and is included in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols all five products support and lists the CTI software and other CTI-capable products in the North American market that have been interfaced with the Definity and Index as well as switches in the North American market with which Avaya Computer Telephony and Predictive Dialing System and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, CTI licence pricing and analyses inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of LAN-based systems themselves, the integral capabilities which many offer, their convergence with PC-based telephone systems and the futures of PABXs, CTI software, LAN-based systems and predictive diallers as product categories and a specific assessment of Avaya and the all five products from a North American perspective.
Articles citing Avaya
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
IT in Canada: Hiding the Light Under the Bushell Occidental Communications, 2006
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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