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l individual vendor pages |
Aspect Software, formerly named Concerto Software
6 Technology Park Drive, Westford, Mass 01886 USA
CallCenter
(International PABX/ACD directory)
(Australasian telephone systems directory)
ACD
Spectrum (formerly FirstPoint Enterprise)
(International PABX/ACD directory)
(Australasian telephone systems directory)
ACD
FirstPoint Business Edition
(International PABX/ACD directory)
(Australasian telephone systems directory)
ACD
Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(International PC-based telephone system directory)
(Australasian telephone systems directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.
Aspect Enterprise Contact Server
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, text chat and off-switch ACD.
Aspect Uniphi Suite (formerly named IP Contact Suite)
(International CTI software directory)
(Australasian CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional voice mail, IVR, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD designed for LAN-based telephone systems.
Conversations (International predictive dialler directory)
(Australasian predictive dialler directory)
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI (by incorporating Syntellect's CT Connect) to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.
Unison
(International predictive dialler directory)
(Australasian predictive dialler directory)
A predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.
PerformanceEdge (formerly EWorkforce Management) (International workforce management software directory)
(Australasian workforce management software directory)
Workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.
Australasian Presence
Aspect Software has an office in Australia and is included, as Concerto Software, Melita, Rockwell and Aspect Telecommunications, in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols all eight products support, lists the CTI software and other CTI-capable products in the Australasian market that have been interfaced with the CallCenter, Spectrum and FirstPoint Business Edition, and switches in the Australasian market with which Contact Server, Aspect Uniphi Suite, then named IP Contact Suite, Conversations, Unison and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing. The report also analyses predictive dialling systems available in the Australasian market, call blending, ad-hoc dialling and the outbound call management process.
Asian Presence
Aspect Software has a presence in some Asian countries and is included, as Concerto Software, Melita, Rockwell and Aspect Telecommunications, in the report, specific to Asia, Computer Telephony Integration: from the Internet to the Desktop published by Datamonitor. This report includes local contact details, CTI protocols all eight products support, lists the CTI software and other CTI-capable products in the Asian market that have been interfaced with the CallCenter, Spectrum and FirstPoint Business Edition, and switches in the Asian market with which Contact Server, Aspect Uniphi Suite, then named IP Contact Suite, Conversations, Unison and other products have been interfaced. The report analyses inbound and outbound call management, and features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based systems, predictive diallers and CTI software as product categories and a specific assessment of Concerto Software and the Ensemble, Concerto Unified Edition (then named Ensemble Pro) and Unison products from an Asian perspective.
European Presence
Aspect Software has offices in some European countries and is included, as Concerto Software, Melita, Rockwell and Aspect Telecommunications, in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, CTI protocols all eight products support, lists the CTI software and other CTI-capable products in the European market that have been interfaced with the CallCenter, Spectrum and FirstPoint Business Edition, and switches in the European market with which Contact Server, Aspect Uniphi Suite, then named IP Contact Suite, Conversations, Unison and other products have been interfaced. The report analyses inbound and outbound call management, and features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based systems, predictive diallers and CTI software as product categories and a specific assessment of Concerto Software and the Ensemble, Concerto Unified Edition (then named Ensemble Pro) and Unison products from a European perspective.
Aspect Software has offices and/or distributors in one or more of the German-speaking countries and is included, as Concerto Software, Rockwell and Aspect Telecommunications, in the report, specific to German-speaking Europe, Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German published by Oxygon Verlag GmbH. This report includes local contact details, CTI protocols all eight products support, lists the CTI software and other CTI-capable products in the German-speaking European market that have been interfaced with the CallCenter, Spectrum and FirstPoint Business Edition, and switches in the German-speaking European market with which Contact Server, Aspect Uniphi Suite, then named IP Contact Suite, Conversations, Unison and other products have been interfaced. The report analyses inbound and outbound call management, and features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based systems, predictive diallers and CTI software as product categories and a specific assessment of Concerto Software and the Ensemble, Concerto Unified Edition (then named Ensemble Pro) and Unison products from a European perspective.
North American Presence
Aspect Software is has an office in the USA and a distributor Canada, and is included, as Concerto Software, Melita, Rockwell and Aspect Telecommunications, in the report, specific to North America, Computer Telephony Integration: from the Internet to the Desktop, in North America published by Bloor Research. This report includes local contact details, CTI protocols all eight products support, lists the CTI software and other CTI-capable products in the North American market that have been interfaced with the CallCenter, Spectrum and FirstPoint Business Edition, and switches in the North American market with which Contact Server, Aspect Uniphi Suite, then named IP Contact Suite, Conversations, Unison and other products have been interfaced. The report analyses inbound and outbound call management, and features the market shares of the specific market-leading CTI vendors in Canada and the USA and CTI licence pricing. The report also analyses the architectural strengths and weaknesses of PC-based telephone systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the future of PC-based systems, predictive diallers and CTI software as product categories and a specific assessment of Concerto Software and the Ensemble, Concerto Unified Edition (then named Ensemble Pro) and Unison products from a North American perspective.
Article citing Aspect
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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