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l individual vendor pages |
Aspect Software, formerly named Concerto Software
6 Technology Park Drive, Westford, Mass 01886 USA
CallCenter
(International PABX/ACD directory)
(Australasian telephone systems directory)
ACD
Spectrum (formerly FirstPoint Enterprise)
(International PABX/ACD directory)
(Australasian telephone systems directory)
ACD
Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(International PC-based telephone system directory)
(Australasian telephone systems directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.
PerformanceEdge (formerly EWorkforce Management) (International workforce management software directory)
(Australasian workforce management software directory)
Workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.
Australasian Presence
Aspect Software has an office in Australia.
Asian Presence
Aspect Software has a presence in some Asian countries.
European Presence
Aspect Software has offices in some European countries.
North American Presence
Aspect Software is headquartered in the USA and has distribution in Canada.
South American Presence
Aspect Software is not present in the South American market.
Article citing Aspect
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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