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l Individual Vendor Pages |
Alceo SRL
Santa Croce 917, 30135 Venezia Italy
InfoCC (International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, audio call recording, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, text chat and off-switch ACD.
TeleSmart (International CTI software directory)
Non-call centre CTI software that performs screen pop, limited screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR and voice mail.
Note
Along with other vendors of call centre CTI software, Alceo was approached for inclusion in a market update report for Europe in September 2005. Although one was acknowledged, despite a set of questions being emailed repeatedly over a three-month period, no response was received.
Australasian Presence
Alceo is not present in the Australasian market.
Asian Presence
Alceo is not present in the Asian market.
European Presence
Alceo is included in the report, specific to Europe, Computer Telephony Integration: from the Internet to the Desktop, in Europe published by Bloor Research. This report includes local contact details, languages in which documentation is provided, CTI protocols supported and lists switches in the European market with which InfoCC and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, and CTI licence pricing and analyses the future of CTI software as a product category.
North American Presence
Alceo is not present in the North American market.
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop products which fall within the specified categories. Most vendors also have additional products beyond those listed. Vendors seeking inclusion click here.
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