Computer Telephony Integration Reports and Updates

Stephen Coates, the principal of Occidental Communications, has written the following reports and updates on CTI:

Computer Telephony Integration: from the Internet to the Desktop, specific to Australia and New Zealand, covering all aspects of the use of this technology, market shares of key vendors, CTI protocols, case studies etc., published in 2003 by Occidental Communications.
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CTI Software: Australasian Market Update, specific to Australia and New Zealand with updated market shares of key vendors and CTI protocols published in 2009 by Occidental Communications.
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Computer Telephony Integration: from the Internet to the Desktop, in Europe, published by Bloor Research in 2003. The report features the market shares of the specific market-leading CTI vendors in Benelux, France, Germany, Iberia, Italy and the UK, CTI licence pricing and analyses the future of CTI software as a product category. The vendor directory includes local contact details, languages in which documentation is provided, CTI protocols each product supports and lists switches in the European market with which the various products have been interfaced.
Download for free from Bloor Research

CTI Software: European Market Update, specific to Europe with updated market shares of key vendors and CTI protocols published in 2008 by Bloor Research.
Download for free from Bloor Research

Computer Telephony Integration Marktübersicht (Computer Telephony Integration: in the German-speaking market), in German, published in 2004 by OXYGON Verlag GmbH. The report features the market shares of the specific market-leading CTI vendors in Austria, Germany and Switzerland, CTI licence pricing and analyses the future of CTI software as a product category. The vendor directory includes local contact details, languages in which documentation is provided, CTI protocols each product supports and lists switches in the German-speaking European market with which the various products have been interfaced.

Computer Telephony Integration: from the Internet to the Desktop in North America, published by Bloor Research in 2004. The report features the market shares of the specific market-leading CTI vendors in Canada and the USA, CTI licence pricing and analyses the future of CTI software as a product category. The vendor directory includes local contact details, CTI protocols each product supports and lists switches in the North American market with which the various products have been interfaced.
Download for free from Bloor Research

CTI Software: North American Market Update, specific to North America with updated market shares of key vendors and CTI protocols, published in 2009 by Occidental Communications.
Download for free

Computer Telephony Integration: from the Internet to the Desktop, specific to the Asian market, published in 2003 by Occidental Communications. The report features the market shares of the specific market-leading CTI vendors in Hong Kong, Korea, Japan, Malaysia plus Singapore and Taiwan, CTI licence pricing and analyses the future of CTI software as a product category. The vendor directory includes local contact details, languages in which documentation is provided, CTI protocols each product supports and lists switches in the Asian market with which the various products have been interfaced.
Download for free

CTI Software: Asian Market Update, specific to Asia with updated market shares of key vendors and CTI protocols, published in 2009 by Occidental Communications.
Download for free





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