Papers and Presentations

Papers Presented, 1998

Computer Telephony Integration presented to the IBC Conference Call Centres 24 March, 1998

Implementing Voice over Data Networks presented to the IMR Conference Data and Voice Convergence 20 August 1998

Computer Telephony Integration presented on the Pacific Knowledge Network’s Call Centre Channel, 1 September 1998

Interactive Voice Response Systems presented on the Pacific Knowledge Network’s Call Centre Channel, 5 November 1998


Papers Presented, 1999

Assessing an IP Telephony LAN Network as an Alternative to Your PABX presented to the ICM Conference IP Telephony Summit August 1999


Papers Presented, 2001

Speech Recognition - Developing the User Interface presented to the IBC Conference Voice 2001 August 2001


Papers Presented, 2002

Raising the Bar of User Interface Design presented to the IBC Conference Voice 2002 August 2001



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