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Veridian Solutions
Head Office
Level 8, 39 York Street, Sydney, NSW 2000 Australia
No office in New Zealand
OmniPCX Enterprise and OmniPCX Office (formerly named the 4400)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Veridian Solutions is a non-exclusive Australian distributor of the Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office, PABXs with ACD capability. The ACD MIS has an optional IVR capability, named CCX.
Alcatel-Lucent, Australian office, Alexandria, NSW
Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Veridian Solutions is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.
Genesys, Australian office, North Sydney, NSW
Ultra (Audio call recording system)
Veridian Solutions is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.
Verint, Australian office, North Ryde, NSW
GoldMine (CRM)
Veridian Solutions is a non-exclusive distributor of GoldMine from FrontRange Solutions, CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining and optional IVR, CTI and knowledge management targeted at small to medium sized enterprises.
FrontRange Solutions, Australian office, North Sydney NSW
HEAT (Help desk software)
Veridian Solutions is a non-exclusive distributor of HEAT from FrontRange Solutions, service desk software offering call logging and tracking, configuration management, historic analysis of fault calls, asset management and optional IVR, CTI and knowledge management.
FrontRange Solutions, Australian office, North Sydney NSW
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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