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l individual vendor pages |
UCMS
Head Office
80 Dorcas Street South Melbourne Victoria 3205 Australia
New Zealand Office
Suite 2-7, 72 Dominion Road, Mt.Eden Auckland New Zealand
Customer Interaction Center (CIC)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
UCMS is a non-exclusive distributor of CIC from Interactive Intelligence, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, desktop, personal CTI facilities, audio call recording capability including screen capture, predictive dialler, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents, text chat and workforce management.
Interactive Intelligence, Australian office, North Sydney, NSW
Intervoice Voice Portal (formerly Media Exchange and before that, One Voice) (IVR)
UCMS is a non-exclusive distributor of Intervoice Voice Portal from Convergys, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance.
Convergys, Australian Office, Melbourne, Vic
Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
UCMS is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.
Genesys, Australian office, North Sydney, NSW
Ultra (Audio call recording system)
UCMS is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.
Verint, Australian office, North Ryde, NSW
StayinFront CRM (formerly Visual Elk) (CRM)
UCMS is a non-exclusive distributor of StayinFront CRM from StayinFront, CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining, call logging and tracking, historic analysis of fault calls, configuration management, asset management and optional CTI interface, e-mail processing and knowledge management modules.
StayinFront, Australian office, Macquarie Park, NSW
Conversational Voice Response (CVR) (VoiceXML software)
UCMS is the exclusive distributor of CVR from Tuvox, VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.
Tuvox, San Jose, Calif, USA
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
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