l individual vendor pages


UCMS

Head Office
80 Dorcas Street South Melbourne Victoria 3205 Australia
Phone+61 3 9256 5555
Fax +61 3 9256 5015
Internet http://www.ucms.net.au
E-mail info [at] ucms.net.au


New Zealand Office
Suite 2-7, 72 Dominion Road, Mt.Eden Auckland New Zealand
Phone+64 9 302 1730
Fax +64 9 302 1729
Internet http://www.ucms.net.au
E-mail info [at] ucms.net.au


Customer Interaction Center (CIC)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
UCMS is a non-exclusive distributor of CIC from Interactive Intelligence, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, desktop, personal CTI facilities, audio call recording capability including screen capture, predictive dialler, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents, text chat and workforce management.

Interactive Intelligence, Australian office, North Sydney, NSW


Intervoice Voice Portal (formerly Media Exchange and before that, One Voice) (IVR)
UCMS is a non-exclusive distributor of Intervoice Voice Portal from Convergys, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance.

Convergys, Australian Office, Melbourne, Vic


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
UCMS is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


Ultra (Audio call recording system)
UCMS is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.

Verint, Australian office, North Ryde, NSW


StayinFront CRM (formerly Visual Elk) (CRM)
UCMS is a non-exclusive distributor of StayinFront CRM from StayinFront, CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining, call logging and tracking, historic analysis of fault calls, configuration management, asset management and optional CTI interface, e-mail processing and knowledge management modules.

StayinFront, Australian office, Macquarie Park, NSW


Conversational Voice Response (CVR) (VoiceXML software)
UCMS is the exclusive distributor of CVR from Tuvox, VoiceXML software platform which an IVR developer integrates with the hardware, operating system and speech recognition software vendor of their choosing.

Tuvox, San Jose, Calif, USA


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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