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l Individual Vendor Pages |
Tele-Management Associates
Head Office
87 Brown St, East Perth, WA 6004 Australia
No office in New Zealand
CTI Report
Tele-Management is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which CTI Hub and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
Tele-Management Worldwide
For details on Tele-Management's worldwide presence and inclusion in CTI reports for Asia, Europe and/or North America, visit the Tele-Management International page.
TeleQ (IVR)
IVR system that can perform screen pop for transferred calls if calls are not queued, menu development using a command language and optionally including speech recognition software from Nuance Communications.
CTI Hub
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional power dialling, text chat, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD.
SalesLogix from Sage CRM (CRM)
Tele-Management Associates is a non-exclusive distributor of SalesLogix from Sage CRM, CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, campaign management, configuration management, scripting, customer segmentation, and optional CTI interface, call logging and tracking and knowledge management.
Sage CRM, Australian office, Melbourne, Vic
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.
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