l individual vendor pages
87 Brown St, East Perth, WA 6004 Australia
No office in New Zealand
For details on Tele-Management's worldwide presence, visit the Tele-Management international page.
IVR system that can perform screen pop for transferred calls if calls are not queued, menu development using a command language and optionally including speech recognition software from Nuance Communications.
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional power dialling, text chat, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and off-switch ACD.
SalesLogix from Sage CRM (CRM)
Tele-Management Associates is a non-exclusive distributor of SalesLogix from Sage CRM, CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, campaign management, configuration management, scripting, customer segmentation, and optional CTI interface, call logging and tracking and knowledge management.
Sage CRM, Australian office, Melbourne, Vic
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
Call Centre Consulting
ANZ Product Directory
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