l individual vendor pages


Telstra / Telstra Business Systems
Telstra is an international company based in Melbourne, Australia

Head Office
400 Queen Street, Melbourne Victoria 3000 Australia
Phone+61 3 8617 3000 (1300 368 387 within Australia)
Fax+61 3 9634 4583
Internet http://telstra.com.au/contactsolutions
http://www.tbs.telstrabusiness.com
E-mail david.quilty [at] telstra.com.au

No office in New Zealand


MX-ONE Telephony Switch (formerly named MD110)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Telstra is a non-exclusive distributor of the Aastra MX-ONE Telephony Switch, a PABX with ACD capability.

Aastra, Australian office, Bondi Junction, NSW


BusinessPhone (formerly named BP250)
(Australasian telephone systems directory)
(International PABX/ACD directory)
Telstra is a non-exclusive distributor of the Aastra BusinessPhone, a PABX for small to medium-sized enterprises.

Aastra, Australian office, Bondi Junction, NSW


Spectrum (Centrex service)
Spectrum is a centrex service available in most urban areas of Australia. Although its own ACD capability is primitive, Telstra offers it with network-based Genesys CTI and off-switch ACD facility offering more comprehensive ACD capability. Telstra has, to date, refused to allow customers to interface Spectrum services to PABXs or other centrex services using leased services.


MX-ONE Telephony Server
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
Telstra Business Systems is a non-exclusive Australian distributor of the Aastra MX-ONE, a LAN-based telephone systems with ACD, integral auto attendant, voice mail and collaborative browsing.

Aastra, Australian office, Bondi Junction, NSW


Mitel 3300
(International LAN-based telephone system directory)
(Australasian telephone systems directory)
Telstra Business Systems is a non-exclusive distributor of the Mitel 3300, a LAN-based telephone system with integral voice mail, auto attendant and agent-initiated call recording and that can incorporate SX 2000 circuit cabinets.

Mitel, Australian office, North Sydney, NSW


intelligent eXchange (iX)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
Telstra Business Systems is a non-exclusive distributor of iX from TeleWare, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, telephony window, personal and enterprise CTI facilities and audio call recording capability.

TeleWare, Australian Office, Melbourne Victoria


intelligent Connect (IVR)
Telstra Business Systems is a non-exclusive distributor of intelligent Connect from TeleWare, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications.

TeleWare, Australian Office, Melbourne Victoria


Solidus e-Care
(Australasian CTI software directory)
(International CTI software directory)
Telstra Business Systems is a non-exclusive Australian distributor of Solidus e-Care, an IVR/CTI system that controls call queuing and performs screen pop, screen transfer with call transfer, screen/keyboard dialling, and optional IVR, collaborative browsing via callbacks, routing of e-mails to agents and off-switch ACD, specifically designed to work with the MX-ONE Telephony Switch.

Aastra, Australian office, Bondi Junction, NSW


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Telstra Business Systems offers Customer Interaction Management as a managed service for customers using PABXs as well as Spectrum. Genesys performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Telestra has also deployed Genesys in its network to control call routing prior to connection of calls to call centres. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


NiceUniverse (Audio call recording system)
Telstra Business Systems is a non-exclusive distributor of NiceUniverse from Nice Systems, a digital audio call recording system that uses CTI to log call data and/or selectively record calls, and which also captures screen transactions.

Nice Systems, Australian office, Crows Nest, NSW


Telepresence (Videoconferencing)
Telstra Business Systems is a non-exclusive distributor of the Telepresence from Cisco, a high definition room to room videoconferencing system that uses SIP.

Cisco, Australian office, North Sydney, NSW


HDX 7000, 8000 and 9000 (Videoconferencing)
Telstra Business Systems is a non-exclusive distributor of the HDX 7000, 8000 and 9000 from Polycom, a high definition room to room videoconferencing system that can use either H.323 or SIP.

Polycom, Australian office, North Sydney, NSW


Article citing Telstra
Lame competitors contribute to Genesys's success IT Director (Bloor Research, UK), October, 2007


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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