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l Individual Vendor Pages |
Talking Computers
Head Office
129 Onewa Road, PO Box 34 986, Birkenhead, Auckland, New Zealand
Australian Office
Suite 4, 99 Alexander Street, Crows Nest NSW 2065 Australia
CTI Report
Talking Computers is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which SuperQ and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and CTI licence pricing.
Talking Computers Worldwide
For details on Talking Computers's worldwide presence and inclusion in CTI reports for Asia, Europe and/or North America, visit the Talking Computers International page.
Dialecs (IVR)
An IVR system offering menu development using a command language.
SuperQ
(Australasian CTI software directory)
(International CTI software directory)
Call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing with optional IVR, basic routing of e-mails to agents and off-switch ACD.
AudioWatch (Audio call recording system)
AudioWatch is a digital audio call recording system that uses CTI to log call data and/or selectively record calls.
Monet from Left Bank Solutions (WFMS)
Talking Computers is the exclusive New Zealand distributor of Monet from Left Bank Solutions, workforce management software offering and roster management for one or more skill groups receiving calls and/or e-mails at one or more sites although real-time adherence for multiple sites and/or multiple skills is not currently supported. Optional modules/licences offer adherence to roster start times.
Left Bank Solutions, Los Angeles, California, USA
Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.
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