l individual vendor pages


Touchbase

Australian Office
Challis House, Level 9, 4 Martin Place, Sydney, NSW, 2000, Australia
Phone+61 2 8239 4000
Fax +61 2 8239 4001
Internet http://www.touchbase.net.au
E-mail info [at] touchbase.net.au

New Zealand Office
Heritage Plaza, 9 Wyndham Street, Auckland Central New Zealand
Phone+64 9 912 2800
Fax +64 9 912 2801
Internet http://www.touchbase.co.nz
E-mail info [at] touchbase.co.nz


Call Manager
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
Touchbase is a non-exclusive distributor of Call Manager, a LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents.

Cisco, Australian office, North Sydney, NSW


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Touchbase is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


Ultra (Audio call recording system)
Touchbase is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.

Verint, Australian office, North Ryde, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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