l individual vendor pages
Challis House, Level 9, 4 Martin Place, Sydney, NSW, 2000, Australia
New Zealand Office
Heritage Plaza, 9 Wyndham Street, Auckland Central New Zealand
(Australasian telephone systems directory)
(International LAN-based telephone system directory)
Touchbase is a non-exclusive distributor of Call Manager, a LAN-based telephone system with integral voice mail, desktop, personal CTI facilities, collaborative browsing (using OCMC) using both voice through the Internet and callbacks and routing of e-mails to agents.
Cisco, Australian office, North Sydney, NSW
Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Touchbase is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.
Genesys, Australian office, North Sydney, NSW
Ultra (Audio call recording system)
Touchbase is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.
Verint, Australian office, North Ryde, NSW
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.
Call Centre Consulting
ANZ Product Directory
© Occidental Communications, 2010