Support Solutions Technologies, Occidental Communications

Support Solutions Technologies Pty Ltd

Head Office
Suite 2C, The Gordon Centre, 802 Pacific Highway, Gordon NSW 2072 Australia

Phone		+61 2 9499 8477
Fax		+61 2 9499 6333
Internet		http://www.support.com.au
E-mail		sales@support.com.au

No office in New Zealand

CTI Report
Support Solutions Technologies is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which Quantum and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and examines CTI-capable CRM and help desk products as a product category.

Quantum (CRM)
Help desk software offering call logging and tracking, fault analysis, workflow processing, customer contact tracking, scripting, data mining by incorporating the CyberQuery report writer, call logging and tracking, historic analysis of fault calls, asset management, configuration management and optional CTI interface, e-mail processing and knowledge management modules.

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.

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