Premier Technologies, Occidental Communications

Premier Technologies

Head Office
Level 16, 501 Swanston Street, Melbourne Victoria 3000, Australia

Phone		+61 3 9200 7777 (1300 85 84 83 from within Australia)
Fax		+61 3 9200 7788
Internet		http://www.premier.com.au
E-mail		sales [at] premier.com.au

No office in New Zealand

CTI Report
Premier Technologies, Artisoft (subsequently renamed Vertical Communications), Concerto Software, divine (subsequently renamed Melita which subsequently acquired, then renamed itself, Concerto Software), Genesys and Intel are included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact and distribution details, CTI protocols all products support and lists switches in the Australasian market with which Ensemble, Envox CT Connect (then named NetMerge), Unison, Conversations and other products have been interfaced. The report features the market shares of the specific market-leading CTI vendors in Australia and New Zealand, CTI licence pricing and analyses internet integration, electronic commerce, collaborative browsing, inbound and outbound call management. The report also analyses the architectural strengths and weaknesses of PC-based systems themselves, the integral capabilities which many offer, their convergence with LAN-based telephone systems and the futures of CTI software, PC-based systems, predictive diallers, collaborative browsing software and e-mail management software as product categories

Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
Premier Technologies is a non-exclusive distributor of Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro) from Aspect Software, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Aspect Software, Australian office, Milsons Point, NSW

TeleVantage
(Australasian telephone systems directory)
(International PC-based telephone system directory)
Premier Technologies is a non-exclusive distributor of TeleVantage from Vertical Communications, a PC-based telephone system with integral ACD, auto attendant, voice mail, integral desktop, personal CTI facilities, power dialling, audio call recording at the desktop, and collaborative browsing using callbacks.

Vertical Communications, Cambridge, Massachusetts, USA

Premier Technologies IVR (IVR)
An IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications.

Aspect Enterprise Contact Server
(Australasian CTI software directory)
(International CTI software directory)
Premier is a non-exclusive distributor of Aspect Enterprise Contact Server from Aspect Software, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, predictive dialling, collaborative browsing using both voice through the Internet and callbacks, text chat and off-switch ACD.

Aspect Software, Australian office, North Sydney, NSW

Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Premier Technologies is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW

Envox CT Connect from Envox
(Australasian CTI software directory)
(International CTI software directory)
Premier Technologies is a non-exclusive distributor of Envox CT Connect from Envox, represented in Australia by Westan, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing.

Envox, Stockholm, Sweden

Conversations from Aspect Software
(Australasian predictive dialler directory)
(International predictive dialler directory)
Premier Technologies is a non-exclusive distributor of Conversations from Aspect Software, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI (by incorporating Envox's Envox CT Connect) to instruct the PABX to connect them to agents.

Aspect Software, Australian office, Milsons Point, NSW

eGain Live (Australasian collaborative browsing software directory)
(International collaborative browsing products directory)
Premier Technologies is the exclusive distributor of eGain Live, collaborative browsing software that supports callbacks and voice through the Internet, a CTI interface to the PABX to allow contact blending, text chat and optional knowledge management.

eGain, Sunnyvale, Calif, USA

eGain Mail
(Australasian e-mail processing software directory)
(International e-mail management products directory)
Premier Technologies is the exclusive distributor of eGain Mail, e-mail processing software that supports email skillgroups, a CTI interface to the PABX to allow contact blending and optional knowledge management.

eGain, Sunnyvale, Calif, USA

Impact 360 from Verint (WFMS)
Premier Technologies is a non-exclusive Australian distributor of Impact 360 from Verint, workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails at one or more sites.

Verint, Australian office, North Ryde, NSW

PerformanceEdge (formerly EWorkforce Management) (WFMS)
Premier Technologies is a non-exclusive distributor of PerformanceEdge from Aspect Software, workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.

Aspect Software, Australian office, North Sydney, NSW

eQuality suite (Audio call recording system)
Premier Technologies is a non-exclusive distributor of the eQuality suite from Verint, the software component of a digital audio call recording system which also captures screen transactions. Users must procure their own hardware.

Verint, Australian office, North Ryde, NSW

Affinium Model (CRM)
Premier Technologies is a non-exclusive distributor of Affinium Model from Unica Corporation, marketing analytics software offering customer segmentation and data mining.

Unica Corporation, Lincoln, Mass, USA

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.

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