l individual vendor pages


Premier Technologies

Head Office
Level 16, 501 Swanston Street, Melbourne Victoria 3000, Australia
Phone+61 3 9200 7777 (1300 85 84 83 from within Australia)
Fax +61 3 9200 7788
Internet http://www.premier.com.au
E-mail sales [at] premier.com.au

No office in New Zealand


Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
Premier Technologies is a non-exclusive distributor of Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro) from Aspect Software, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Aspect Software, Australian office, Milsons Point, NSW


TeleVantage
(Australasian telephone systems directory)
(International PC-based telephone system directory)
Premier Technologies is a non-exclusive distributor of TeleVantage from Vertical Communications, a PC-based telephone system with integral ACD, auto attendant, voice mail, integral desktop, personal CTI facilities, power dialling, audio call recording at the desktop, and collaborative browsing using callbacks.

Vertical Communications, Cambridge, Massachusetts, USA


Premier Technologies IVR (IVR)
An IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications.


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
Premier Technologies is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


CT Connect from Syntellect
(Australasian CTI software directory)
(International CTI software directory)
Premier Technologies is a non-exclusive distributor of CT Connect from Syntellect, represented in Australia by Westan, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing.

Syntellect, Phoenix, Ariz, USA


eGain Live
(Australasian collaborative browsing software directory)
(International collaborative browsing products directory)
Premier Technologies is the exclusive distributor of eGain Live, collaborative browsing software that supports callbacks and voice through the Internet, a CTI interface to the PABX to allow contact blending, text chat and optional knowledge management.

eGain, Sunnyvale, Calif, USA


eGain Mail
(Australasian e-mail processing software directory)
(International e-mail management products directory)
Premier Technologies is the exclusive distributor of eGain Mail, e-mail processing software that supports email skillgroups, a CTI interface to the PABX to allow contact blending and optional knowledge management.

eGain, Sunnyvale, Calif, USA


Impact 360 from Verint (WFMS)
Premier Technologies is a non-exclusive Australian distributor of Impact 360 from Verint, workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails and audio call recording.

Verint, Australian office, North Ryde, NSW


PerformanceEdge (formerly EWorkforce Management) (WFMS)
Premier Technologies is a non-exclusive distributor of PerformanceEdge from Aspect Software, workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.

Aspect Software, Australian office, North Sydney, NSW


eQuality suite (Audio call recording system)
Premier Technologies is a non-exclusive distributor of the eQuality suite from Verint, the software component of a digital audio call recording system which also captures screen transactions. Users must procure their own hardware.

Verint, Australian office, North Ryde, NSW


Affinium Model (CRM)
Premier Technologies is a non-exclusive distributor of Affinium Model from Unica Corporation, marketing analytics software offering customer segmentation and data mining.

Unica Corporation, Lincoln, Mass, USA


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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Occidental Communications, 2010