l individual vendor pages


Oracle
Oracle is an international company based in Redwood Shores, California USA

Australian Office
Riverside Corporate Park 4 Julius Avenue North Ryde NSW 2113 Australia
Phone+61 2 9491 1000 (1800 735 467 from within Australia)
Fax +61 2 9491 2500
Internet http://www.oracle.com/global/au
E-mail infooracle_au [at] oracle.com

New Zealand Office
Level 16, Oracle Tower, 56 Wakefield Street, Auckland New Zealand
Phone+64 9 977 2100
Fax +64 9 977 2102
Internet http://www.oracle.com/global/nz
E-mail infooracle_au [at] oracle.com


Oracle Worldwide
For details on the worldwide distribution of Oracle Contact Center Anywhere and inclusion in CTI reports for Asia, Europe and/or North America, visit the Oracle International page.


Oracle Contact Center Anywhere (formerly CallCenter@nywhere) (Australasian telephone systems directory)
(International PC-based telephone system directory)
PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, enterprise CTI facilities, predictive dialling, audio call recording capability with screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.


CRM 11i (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining, call logging and tracking, historic analysis of fault calls, configuration management, asset management and optional e-mail processing and knowledge management.

JD Edwards EnterpriseOne (formerly J.D. Edwards 5 CRM) (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, call logging and tracking, historic analysis of fault calls, asset management, configuration management and optional e-mail assignment to agents and knowledge management.


Peoplesoft Enterprise (formerly PeopleSoft 8 CRM) (CRM)
CRM software offering customer contact tracking, workflow processing, scripting, customer segmentation and call logging and tracking. Peoplesoft Enterprise is also distributed by Salestech.


Siebel CRM Applications (formerly the Siebel software suite) (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining, call logging and tracking, historic analysis of fault calls, configuration management, asset management and optional e-mail processing and knowledge management.


Hyperion eCRM Analysis Suite (CRM)
Analytical package offering customer segmentation, analytics and reporting, designed to work with other vendors' CRM and ERP software.


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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