l individual vendor pages


NSC

Head Office
68 Waterloo Road, North Ryde NSW 2113 Australia
Phone+61 2 9856 4000 (1300 366 304 in Australia)
Fax +61 2 9856 4004 (1300 366 305 in Australia)
Internet http://www.nsc.net.au
E-mail sales [at] nsc.net.au


New Zealand Office
106 Bush Road, Albany Auckland New Zealand
Phone+64 800 672 672
Fax +64 9
Internet http://www.nsc.net.au
E-mail sales [at] nsc.net.au

Communication Manager (formerly named Definity)
(Australasian telephone systems directory)
(International PABX/ACD directory)
NSC is a non-exclusive distributor of the Communication Manager from Avaya, a PABX with comprehensive ACD capability

Avaya, Australian office, North Ryde, NSW


Index
(Australasian telephone systems directory)
(International PABX/ACD directory)
NSC is a non-exclusive distributor of the Index from Avaya, a small to medium-sized PABX with ACD capability

Avaya, Australian office, North Ryde, NSW


Avaya IR (formerly named Avaya Interactive Voice Response and before that, Conversant) (IVR)
NSC is a non-exclusive distributor of Avaya Interactive Voice Response from Avaya, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications.

Avaya, Australian office, North Ryde, NSW


Application Enablement Services (formerly named Avaya Computer Telephony)
(Australasian CTI software directory)
(International CTI software directory)
NSC is a non-exclusive distributor of Application Enablement Services from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional predictive dialling, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents and text chat.

Avaya, Australian office, North Ryde, NSW


Avaya Interaction Center (formerly named Quintus) (CTI software)
NSC is a non-exclusive distributor of the Avaya Interaction Center (formerly named Quintus) from Avaya, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling and call routing and optional IVR, collaborative browsing using both voice through the Internet and callbacks, routing of e-mails to agents, text chat, off-switch ACD and limited CRM capabilities

Avaya, Australian office, North Ryde, NSW


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
NSC is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is owned by Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


Predictive Dialing System (formerly named Mosaix)
(Australasian predictive dialler directory)
(International predictive dialler directory)
NSC is a non-exclusive distributor of the Predictive Dialing System from Avaya, a predictive dialler with its own trunks, that makes its own calls, connects them to the PABX through voice circuits and uses CTI to instruct the PABX to connect them to agents, and which can also be deployed in a software-only configuration.

Avaya, Australian office, North Ryde, NSW


Ultra (Audio call recording system)
NSC is a non-exclusive distributor of Ultra from Verint, a digital audio call recording system that uses CTI (by incorporating Genesys's Customer Interaction Management) to log call data and/or selectively record calls, and which also captures screen transactions.

Verint, Australian office, North Ryde, NSW


eQuality suite (Audio call recording system)
NSC is a non-exclusive distributor of the eQuality suite from Verint, the software component of a digital audio call recording system which also captures screen transactions. Users must procure their own hardware.

Verint, Australian office, North Ryde, NSW


Impact 360 from Verint (WFMS)
NSC is a non-exclusive Australian distributor of Impact 360 from Verint, workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails and audio call recording.

Verint, Australian office, North Ryde, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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