l individual vendor pages


NEC
NEC is an international company based in Tokyo, Japan.

Australian Office
635 Ferntree Gully Road, Glen Waverley Victoria 3150 Australia
Phone+61 3 9262 1111
Fax +61 3 9262 1735
Internet http://www.nec.com.au
E-mail contactus [at] nec.com.au


New Zealand Office
40 Taranaki Street Wellington New Zealand
Phone+64 4 381 1111
Fax +64 4 381 1110
Internet http://www.nec.co.nz
E-mail info [at] wlg.nec.co.nz


NEC Worldwide
For details on NEC's worldwide presence, visit the NEC international page.


Univerge SV8500, SV8300 and SV8100
(Australasian telephone systems directory)
(International PABX/ACD directory)
PABX with ACD capability but provides more comprehensive ACD capability if used in conjunction with Customer Interaction Management from the Genesys software suite.

First Contact (IVR)
NEC is a non-exclusive distributor of First Contact from Salmat, an IVR system offering menu development by drag and drop method using a GUI interface and optionally including speech recognition software from Nuance Communications.

Salmat, Head Office, North Sydney, NSW


Customer Interaction Management (formerly named T-Server)
(Australasian CTI software directory)
(International CTI software directory)
NEC is a non-exclusive distributor of Customer Interaction Management from Genesys, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, text chat, collaborative browsing using both voice through the Internet and callbacks and off-switch ACD. Genesys is a subsidiary of Alcatel-Lucent.

Genesys, Australian office, North Sydney, NSW


UCB Qmaster (formerly named ContactCenter and before that Q-Master)
(Australasian CTI software directory)
(International CTI software directory)
NEC is the exclusive distributor of UCB Qmaster from Zeacom, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing and optional IVR, callback, text chat, collaborative browsing using callbacks, routing of e-mails to agents and off-switch ACD, designed to work with NEC PABXs.

Zeacom, Head office, Auckland, New Zealand


NiceUniverse (Audio call recording system)
NEC is a non-exclusive distributor of NiceUniverse from Nice Systems, a digital audio call recording system that uses CTI to log call data and/or selectively record calls, and which also captures screen transactions.

Nice Systems, Australian office, Crows Nest, NSW


Impact 360 from Verint (WFMS)
NEC is a non-exclusive distributor of Impact 360 from Verint, workforce management software offering staffing level forecasting, roster management and adherence to roster start times for one or more skill groups receiving calls and/or e-mails and audio call recording.

Verint, Australian office, North Ryde, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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