Microsoft Business Solutions, Occidental Communications

Microsoft Business Solutions
Microsoft is an international company based in Seattle, Wash, USA. Microsoft Business Solutions is a division of Microsoft incorporating what used to be Great Plains and Navision.

Australian Office
Level 9, One Elizabeth Plaza PO Box 375 North Sydney, NSW 2060 Australia

Phone		+61 2 9409 9200
Fax		+61 2 9409 9277
Internet		http://www.microsoft.com.au
E-mail		contactus@microsoft.com.au

No office in New Zealand

CTI Report
Microsoft Business Solutions is included in the report, specific to Australia and New Zealand, Computer Telephony Integration: from the Internet to the Desktop published by Occidental Communications. This report includes local contact details, CTI protocols supported and switches in the Australasian market with which Great Plains Siebel Front Office, Navision Attain, Navision Axapta, Navision Siebel Solution and other products have been interfaced. The report also features the market shares of the specific market-leading CTI vendors in Australia and New Zealand and examines CTI-capable CRM and help desk products as a product category.

Great Plains Siebel Front Office (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, scripting, workflow processing, call logging and tracking, historic analysis of fault calls, configuration management, asset management, CTI (using Envox's Envox CT Connect), e-mail processing and some knowledge management capability.

Navision Attain (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, customer segmentation, data mining, call logging and tracking, historic analysis of fault calls, configuration management, asset management and optional CTI interface (used for outgoing calls only).

Navision Axapta (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining and optional CTI interface (used for outgoing calls only) and knowledge management.

Navision Siebel Solution (CRM)
CRM software offering sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, customer segmentation, data mining, call logging and tracking, historic analysis of fault calls, configuration management, asset management and optional CTI interface (used for outgoing calls only), routing of e-mails to agents and knowledge management.

Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here.

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