l individual vendor pages


Lake Corporation

Head Office
Level 2, 150 Mowbray Road Willoughby NSW 2068 Australia
Phone+61 2 9958 6166
Fax +61 2 9967 5097
Internet http://www.lakecorp.com.au
E-mail marketing [at] lakecorp.com.au

No office in New Zealand


Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro)
(Australasian telephone systems directory)
(International PC-based telephone system directory)
Lake is a non-exclusive distributor of Aspect Unified IP (formerly named Concerto Unified Edition and before that Ensemble Pro) from Aspect Software, a PC-based telephone system with integral ACD, IVR, voice mail with unified messaging, personal and enterprise CTI facilities, predictive dialling, audio call recording capability including screen capture, collaborative browsing using both voice through the Internet and callbacks and routing of e-mails to agents.

Aspect Software, Australian office, Milsons Point, NSW


Softdial Telephony Gateway (International PC-based telephone system directory)
Lake is the exclusive Australian distributor of the Softdial Telephony Gateway from Sytel, call centre CTI software that performs screen pop, screen transfer with call transfer, screen/keyboard dialling, call routing, and optional IVR, predictive dialling, audio call recording and off-switch ACD capability which can also be configured as a PC-based telephone system with integral ACD, IVR, enterprise CTI facilities, predictive dialling and audio call recording capability designed to work with the Softdial Contact Center.

Sytel, Aylesbury, Bucks England, UK

Softdial Plugin (International predictive dialler directory)
Lake is the exclusive Australian distributor of the Softdial Plugin from Sytel, a software-only predictive dialler with no trunks or extensions, that uses CTI to instruct the PABX to initiate calls and to instruct the PABX to connect them to agents.

Sytel, Aylesbury, Bucks England, UK


PerformanceEdge (formerly EWorkforce Management) (WFMS)
Lake is a non-exclusive distributor of PerformanceEdge from Aspect Software, workforce management software offering staffing level forecasting and roster management for calls and/or e-mails. Optional modules/licences offer adherence to roster start times, multiple skill groups, multiple site support and audio call recording.

Aspect Software, Australian office, North Sydney, NSW


Disclaimer
Note that this site is not sponsored. Vendors are included because they develop and/or distribute products in Australia and/or New Zealand which fall within the specified categories. Vendors seeking inclusion click here. Finally, note that Occidental Communications does not sell these or any other products.



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